Jennifer B.
Posted
It’s ok but not great
I like the product and for the most part it works well but a lot of the time the file is much larger than what I selected to download. I will select a movie file that is 1.5gb but when it’s done it will be 13gb. I can’t have movies taking up that much space so I have to delete them. It’s frustrating to wait that long for it to download only to have to delete it after.
Response from CleverGet· Aug 22, 2024
Hello Jennifer, Thank you for the feedback. We are sorry to hear about the inconvenience you're experiencing. One quick fix might be disabling the "Hardware accelerated encoding" option in CleverGet Settings(click top right ... button then click Settings) then re-download. Should this not work out, feel free to contact our customer support team via the contact form from the link https://cleverget.org/support/contact-us.html, we'll help you sort this out. Hope to help you. Best regards, CleverGet Software