CloudbedsReviews of cloudbeds.com

I booked an accommodation through a website using their software, and the price increased by €100 between the "overview" and "confirmation" pages. This happened during a single booking session without leaving the page idle or any other interruptions. It is absolutely unacceptable for such a significant price change to occur without additional confirmation during these two critical steps of the booking process.

Cloudbeds is off the rails, I can confirm the last view negative reviews...Payment gateways not working, both sides finger pointing to each other, those responses we do receive: "The issue with Xendit is out of the scope of our "regular support team," of which I am part. This issue is handled by a team of specialists who work with integrations. I promptly sent the issue to them, and the return I received was that they couldn't fix this matter, as this can only be addressed by Xendit. as this is not something that I myself can address from support, and the integrations team can't address it from their end, we have our hands tied in what comes to fixing this issue for you. It would be a great pleasure to assist you from our end, but as we lack the means to do so, we can not." While Xendit is telling us similar stories.... Manual adjustments, blocked dates for unpaid booking attempts which do not clear up automatically, paid website bookings which are not being confirmed. Deeply disappointed. We stopped onboarding our second place and looking now for alternatives.

Debo decir que es muy buena a nivel de ventas, pues hace que tu perfil aparezca en google facilmente. Sin embargo, necesita proveedores externos para todo. Pos, facturacion y reporte de extranjeros. Es muy costoso para las funciones que tiene. Me cambiare a otro software que conozco mas economico y que tiene las funciones arriba mencionadas.

They have been trouble all along. We can't get the support we need they didn't give us a number to call for 4 months and our bank shows we have received $30,000 less than cloudbed reports show. We have lost most of the charge backs that they claimed to have fought for us. We have also found the rates they have are not fully honest because they charge for phone support and many other things. Their invoices are often glitching out and putting negative numbers on our invoices to costumers. We would never recommend this system to anyone mainly because of the bad support they offer. My sister has it for another hotel and my parents have it for their property. We are leaving it as soon as possible they have been dishonest and we have all found missing money that they show on their reports but wouldn’t help us understand where it went! They also charge $140 a month if you use a different credit card processing company. They told us it would be much less. We have been very frustrated with this company!

We have been experiencing an issue with cloudbeds since December with guests receiving notice that their payments have failed. Each time I have had to manually process the reservation over the phone. There is no way of knowing how much revenue is lost by guests who simply booked elsewhere without contacting me directly. Cloudbeds have maintained that the issue is with the payment gateway but it occurs only with cloudbeds. Payments for our events are processed without fault yet the same cards fail to process through cloudbeds. Customer service responses have been slow and seem unwilling to investigate comprehensively despite repeated requests for a prompt resolution. It has taken a lot of time, trial and error, including conversation with the more helpful customer service of other companies, for me to isolate that the problem lies with cards issued from a specific financial institution. This bank then explained that the security standard employed by cloudbeds is insufficient as it does not provide adequate security protocols. I have informed cloudbeds of this and yet another day has passed without any clarification, apology or resolution. It is difficult to justify staying with cloudbeds and impossible to recommend to others unless there is clear changes and improvements in functioning, trust and customer service

I have been working with Cloudbeds for 3+ years on several different properties. When I started my third project, going with the same PMS was basically a no-brainer. My onboard agent Alex missed the initial call. Since I have limited time, we just set it up as always without discussing on a phone call. However, without us talking about it, he gave me the most expensive subscription with countless things we don't need. They charged us 3 months before even making the effort to onboard us. I asked them to refund me, which they agreed upon, but it hasnt happen since "customer service is still working on it". They emailed me weeks ago saying they will give me a call, with no call every actually reaching me. It's been honestly a nightmare and despite all the years working with Cloudbeds, I am close to switching. Seems like they absolutely don't care anymore and will just blindly charge. When it finally came to the onboarding process, our Account Manager Lucia failed with the easiest tasks, couldnt remember her own product, and has so little time that her email auto response to everything is "my inbox is not frequently monitored"...this is not how I experienced Cloudbeds and I really hope they turn things around, but would not recommend this to anyone right now.

Korina B. made a very good explanation and her service was great

I booked a hotel through cloudbeds. I got confirmation about my hotel booking, but upon arrival to Caring Hotel London, Hyde Park, the hotel told me there is no reservation of room under my name. I have to rebook another hotel on the same day at the higher price as it is last minute.