Great
152 reviews
Coffeeroast Co.CoffeeRoast Co. is the place to find your next home coffee roaster. Our catalog of high quality coffee roasters will help you find exactly what you need.For over 2 years now we have been working diligently with the most well known names in coffee roasting so you can make the best decision for your investment in making your coffee at home.From growing or sourcing your own coffee beans, to finishing the pour over into that perfect cup of coffee, we understand the dedication and passion behind investing in your coffee. As the drink that starts your day and gives you the energy you need, why not make it an enjoyable experience as well? Even after placing an order with us we will make sure that what you receive will meet all your expectations. If you ever have any questions or run into any problems we will be there to help! A great cup of coffee is invaluable, let CoffeeRoast Co. help you find that perfect coffee roaster to help you explore the deep and rich flavor of coffee. Please feel free to contact us if you have any questions.
Coffeeroast Co. (coffeeroastco.com) has 152 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
152 approved reviews, newest moderated first
Nick S.
Posted
Super nice and knowledgeable staff made the decision to buy really easy!
Response from Coffeeroast Co.· May 9, 2023
Thank you for leaving a review, Nick! We are thrilled to hear that our customer service team was able to help in making a quick decision. We are committed to providing our customers with exceptional service, so we appreciate the time you took to review us.
Bill W.
Posted
I've recently started using coffeeroastco.com to look for coffee machinery, and it's been a pretty good experience so far. Their website isn't too hard to navigate and I like how easy the checkout process is. They got a nice variety of machines, like coffee roasters and grinders. I got my order in no time, and it works great for me. If you're in the market for coffee stuff, give them a try.
Response from Coffeeroast Co.· Apr 18, 2023
Thank you so much for this great review, Bill! We’re happy to hear that you had a good experience with CoffeeRoast Co. We really appreciate you taking the time to review us and are grateful for your kind words. Thanks again!
Eric
Posted
I was hesitant at first considering there aren't a lot of reviews about the bean cooler I bought but it seemed to be the best quality for value product I could find. Support was helpful with questions I had before making the purchase
Response from Coffeeroast Co.· Mar 17, 2023
Thank you for choosing to purchase your bean cooler from us, Eric! I'm glad that we were able to help you in providing the information you were looking for and that you found our customer service representative knowledgeable and helpful. We aim to provide the best possible experience for our customers and it sounds like we succeeded with you. Thanks again for your business!
Jason
Posted
Coffeeroast Co.'s support is amazing! Justine was super helpful and patient, explaining their differnt roasters. Great customer service – I'll be ordering from them soon.
Response from Coffeeroast Co.· Mar 17, 2023
Thank you for your review, Jason! CoffeeRoast Co. strives to offer the best customer experience possible and we are always more than happy to be of service. We appreciate your kind words and letting other customers know what they can expect when they choose our services. We value your feedback and look forward to helping more customers with their needs in the future. Thanks again, Jason!
Thomas W.
Posted
Customer Service has been helpful
Response from Coffeeroast Co.· Mar 10, 2023
Thank you for your kind words Thomas! I'm happy to hear that we were able to help you out and that you're pleased with services. We strive to provide the best possible experience for our customers and it's great to know that we are succeeding in doing so. Thanks again for choosing us and have a great day!
Angel R.
Posted
Incredible!!! Fast shipping and responsive customer service. The best coffee roasting website I’ve ever used. 10/10
Response from Coffeeroast Co.· Feb 23, 2023
Thank you for your kind words, Angel! We're glad to hear that we were able to assist you in any way. We strive to provide the best possible experience for our customers and it's great to know that we succeeded in doing so for you. Thank you for choosing CoffeeRoast Co. and we hope to see you again soon!
Kay S.
Posted
This is a revision from a four star review. Coffee roast called me back and said that someone is personally reviewing the status of every order and will be updating the customer regarding it. Hopefully it will give the customers more reassurance that their order didn't just disappear into the ether and their payment didn't just get nabbed. My original review is as follows: Got tired of my husband accidentally buying whole coffee beans every time I sent him to the store. Bought the Kinu M47 Classic manual grinder because life is too short for uneven coffee grounds. Ordered it on Jan 21 and it arrived on Feb 3. The hype on this grinder is real and it's actually enjoyable to use. My issue is not with the product but with the Shop order tracking app that this company uses. When I ordered the product I was sent an e-mail confirming the purchase. Then radio silence. No processing notification, no shipment info, and no delivery notification. I got worried after about a week with no word about my order (it's a freaking $400 manual grinder!). I emailed the company and they got back to me in a few days saying that the order was processed (which is the only thing the app is telling me) and it will be shipped in about a week. A week goes by and still nothing. Then a few days later, surprise! it shows up in front of my door. Huzzah! Like I said, the product is fantastic but questioning if I ordered from a shady website bc I wasn't receiving any updates about my order gave me a little bit of anxiety. Hence, four stars.
Response from Coffeeroast Co.· Feb 14, 2023
Hi Kay, thank you for your feedback and I'm sorry to hear you had a hard time monitoring your order. We are currently working on this issue, and we assure you that this won't happen in the future. If there's anything else we can do to improve your experience with us, please don't hesitate to reach out!
Matt H.
Posted
Fast shipment and professional service.
Response from Coffeeroast Co.· Feb 10, 2023
Thank you Matt! I'm glad to hear you're satisfied with our products and service. We appreciate your business and hope to continue serving you in the future.
