Coleman Worldwide MovingReviews of colemanallied.com

My family spent the Fourth of July sleeping on the floor of an empty house in Denver. Two young kids, no beds, no toys, no kitchen. Our Coleman Allied shipment was supposed to arrive by July 3. It arrived July 15 — twelve days late — and the handling of that delay revealed a company that fundamentally does not have the operational competence or customer accountability to be entrusted with a family’s household goods. The failures started before the truck ever left Atlanta. The estimator missed the weight by 28%. On the day loading began, we were handed a “revised binding estimate” that raised our contracted price by nearly $2,500 — a load-day price revision executed with our goods already on the truck and no realistic ability to refuse. The pack crew was visibly using cannabis throughout a two-day pack that was contracted for one day. Cannabis is illegal in Georgia. Then the delay. The original driver bailed and Coleman could not identify a replacement for over two weeks. When they finally moved our shipment to a relief trailer, that trailer went unaccounted for between Atlanta and Denver for four days. When I asked for the driver’s name and location, I got a nine-word response that answered none of my questions. I ultimately confirmed delivery timing myself by calling the destination agent directly — Coleman could not or would not do it. Getting basic information at any point required escalation outside normal channels. The only reason I ever got engagement from leadership was by tracking down a regional VP through the internet and sending him an unsolicited message. That escalation produced a corporate director who committed to daily updates and went silent on day one. Multiple written requests throughout — for a reweigh, an itemized invoice, documentation of an unauthorized $25,000 increase in insurance coverage they added without my consent — went unanswered for days at a time. When the trailer finally arrived, the destination unloading crew described it as the most recklessly loaded shipment they had ever seen. Damage to our goods was extensive. I paid the disputed balance under protest because Coleman was prepared to withhold my goods otherwise. I filed a formal FMCSA complaint. Coleman’s response to my settlement request was that their hands were tied, and they routed me to Allied’s claims department — which opened with the statutory minimum delay payment and ignored every other grievance raised. The thing to understand about Coleman Allied is not that something went wrong — things go wrong in every move. The thing to understand is that when it did, nobody at any level of the organization took meaningful ownership until I forced it, and even then the engagement collapsed within a day. A coordinator without authority, a VP who forwarded and disappeared, a GM who committed to firm dates and delivered none, a director who promised daily updates and stopped communicating. Every level of their org structure failed in the same way: polite acknowledgment, no accountability. There are other movers. Choose one of them.

Awful company to deal with. Over charged storage and would not release my contents unless I paid their new pricing which I was NEVER told about. Also so much damage to contents. And because it was in storage, there were droppings all over the place and live bugs and roaches. Rust on some things even though I was told climate-controlled storage! Many things missing.

My interstate move required a team to pack up a portion of my apartment on one day (7/24) and two weeks later (8/5) to have the moving team remove and transport my belongings. This should be pretty straight forward. -The first contact I had with this company was with a moving specialist (male), who recommended that he come to apartment to see what needed to be moved to obtain an accurate quote. He took note of all of my belongings. Including my piano. -The company initially refused to do the pack and subsequent move unless I paid them the entire cost upfront, before any packing was even done. To this I said absolutely not. We settled that I paid about 20% prior to packing and the remainder prior to delivery of items to Boston. -I received no call to confirm the packing team's arrival for 7/24 by 7/23, so on 7/23 I called the company and was left on hold for 20 minutes while they tried to find my booking. I was told 'all of their computers need to be rebooted'. Ultimately, they 'found' my booking. I was given a new moving specialist, a female this time. I then promptly received a panic email and text from the first moving specialist to tell me I needed to resign the quote and it 'had not been filed'. In other words, I suspect, they did not have my booking. -I left Charleston on 7/25 with the apartment packed up and ready to transport. I arranged for a friend to be at the apartment on the day of moving to supervise and witness the team. Ultimately, the day prior to moving day, I was given a time of 9-10am. At 1100am they had not arrived. I had no update. I called moving specialist #2 again and was told 'they are on their way'. They, in fact, were NOT on their way. They arrived at 1235pm. All this time I had a friend waiting to meet them who had taken time from work. -After their arrival, I received a call from my friend as the movers were unclear as to what was to be moved. It seems that there was ZERO communication between moving specialist #1 (who came on day one for a quote and walk through my apartment to ensure there would be no confusion) and anyone else in the company, including moving specialist #2. -I then received a photograph of boxes of my belongings from my friend, literally thrown haphazardly into the moving van for transport. I called driver #1 and told her that it was alarming and unacceptable. -These movers were due to arrive between 9-10am, arrived at 1230pm. They sent two female movers and a 'boy'. At 450pm they still have half of the apartment to load. I spoke to moving specialist #2 (again, for at least the 5th time that day) to get additional movers to the apartment immediately. She informed me she would call me back. She did not call back and when I called her back, 20 minutes later, she did not answer. -Ultimately, the movers finished in my apartment at 835pm despite everything having being already packed up for them. EIGHT HOURS to remove belongings from a 2 bed apartment. -It did not end there. The bill that was given was incorrect and they overcharged me with items that they did not use for packing. In hindsight, I should have paid more attention to exactly how many boxes of their own they used on packing day. So, I had to have them remove the items and reissue the bill. -My items were picked up on Wednesday night, and arrived the following Tuesday night in a disgraceful state. -To give an example of the care afforded my belongings: Bedside table with leg broken off, computer desk with leg ripped out of the table, crockery broken (that they packed), squashed lampshade which is unusable, irreplaceable antique wooden tiered cake stand with leg in 4 pieces and the handle ripped off, piano damaged, and a missing large chest of drawers. -I have not yet opened all of the boxes. -Without a doubt, the worst moving company I have ever engaged. -Coleman Allied were a fiasco, completely disorganized, no respect for my belongings, no respect for the customer. Consider yourself warned. DO NOT USE THIS COMPANY IF YOU VALUE YOUR BELONGINGS. During this whole fiasco, I contacted Allied with my complaint and was told they would forward it to Coleman. No response from Coleman. -In addition, I have contacted Coleman Allied with a list of damages, thus far. -Six days have passed and I have received no reply.

The movers themselves were fine, everything else was terrible. We paid to have them pack and more our house. The packing was a complete joke. Clothes just thrown into boxes, heavy things placed on top of fragile things, boxes mislabeled, clothing used as packing material. To be determined how they handle our damage claims, but the overall experience has been awful.

Horrible experience!! Zero stars. We used Coleman Moving for a move from Texas to West Virginia that included packing and storage, and unfortunately our experience has been extremely frustrating. During packing, the crew repeatedly emphasized how carefully they followed their inventory system. We were told everything would be labeled with green stickers, tracked through the inventory, packed together, stored together, and checked again when loading and unloading the truck. Despite all of those assurances, they somehow missed an entire storage vault of our belongings when loading the truck to West Virginia. We’re now nearly two weeks after delivery and are still missing roughly half a truckload of our items, including large pieces like our kitchen table. If their inventory system can miss that much property, it raises serious questions about how effective it actually is. It took them quite a while to finally “locate” our belongings in the storage vault, but even now we’re still waiting to hear when they’ll actually get our things on a truck and delivered to us. As of this writing, we still have not received our missing items or any update on when they will be shipped. Overall, the experience has been stressful and disappointing. Based on our experience, I would not recommend Coleman Moving. Update! The 2nd delivery came and we are STIlL missing things like patio furniture and a large / heavy kitchen table. How do you misplace a kitchen table? Moving is already stressful and if you hire Coleman it is guaranteed to make it 10x more stressful more stress. You’ve been warned. Now I'm stuck waiting months on a claim you just know they'll find some reason to deny...

I used them to move from Jacksonville FL to Ocala FL. Including packing. Some family jewelry is nowhere to be found. Not saying they took it, but.... They packed everything and disassembled furniture. They damaged my dinning room table, office desk, chandelier, and dented the dryer. Everything was unloaded to a storage unit. They refused to allow me to examine anything and put everything in storage wrapped in their moving blankets. When everything was removed from storage a few months later the damage that they covered up was discovered. They paid to repair the dining room table because the driver lied and said it was delivered to the rental house and not the storage. Everything was delivered to storage and photos show the damage discovery in the storage unit. They refused to pay for the rest of the damage

I am very familiar with cross-country moves, so I paid more for what I thought would be a premium experience this time. Unfortunately, Allied was an unbelievably horrible experience from the beginning to the end, and I would not wish this upon my worst enemy. They claim to be all one company, but it was clear that every stage was a different entity with no context or continuity. They are just as bad as a broker. As soon as they sold us on the quote, the sales people were non-existent, and we could not get a hold of anyone. Everyone's email response was that they were out of office, and the customer service phone line just redirected, until we ultimately gave up and hoped that they would show up on time. We paid so much money for them to pack and unload our stuff, and they were surprised both that they had to pack and unload (both sets of movers, in WA & IL). A small two bedroom apartment took them 12 hours to pack up, and we were late to get on the road for the move. They took breaks all of the time, never apologized, and never hurried. Customer service forgot that we had our stuff in storage, and were surprised when we called to tell them about the date to unload our things. When the movers showed up, even though we paid for the unload, they scammed us and never notated it in the contract, and we had to unload everything ourselves. I was in my third trimester of pregnancy and they still wouldn't budge. All of our TVs were broken. My desk chair had the head ripped off. Our things were not handled with any care. One of the movers clearly had no experience and scratched up our new walls, doors, and wooden floors. When we went to manage the damage, we submitted the claim within 24 hours, and it took them 3 months to send someone, and 6 months to receive a check from them. I cannot believe that this company is allowed to exist, and I am writing this review in hopes that you will see this before you book and avoid suffering through this poor treatment from Allied.

I would give no stars if possible! Do not use this company!!! They stole from us and items were broken. Funny, the items that were very delicate that I packed myself since they were too incompetent to pack efficiently made it just fine. We paid for “insurance” (over $2,000) I believe they STOLE because they took large Halloween decorations that were packed in there original boxes (not the ones they use) and I mean they are ALL missing! These were not cheap items either. After making a claim for the items damaged and STOLEN!!! They offered us an embarrassing amount of $60 dollars. They assured us that our belongings were in good hands, but it was simply one lie after another. This entire company should be ashamed.