CollectiveReviews of collective.com

Collective rocks! I knew I could do this all myself, but I just didn't want to. The user interface is easy to use, and allows for several automated functions which give me time back. During my onboarding, Jibby was attentive, thorough and warm. All correspondence has been quick and I feel much more supported than with a standard CPA. Highly recommend!

Easy to get organized and set up, resource to ask questions.

Total disaster Zero communication They moved me with no heads up from “accountant” to “accountant” Lost months, yet kept paying I am off boarding now , blocking my card as they keep taking money No refunds was given I will be filing a grievance complain via Wells Fargo and seek legal advice STAY AWAY FROM THEM!!!!!

Incredibly responsive, easy to work with, and the annual tax savings pays for itself! Everyone I've worked with throughout the account setup process and running my first monthly financials and now my designated relationship manager have all been really fantastic! HIGHLY recommend Collective!

So far so good, I've been using Collective for about a year. The team has improved in response times since I started and I do feel more supported by dedicated team members more now than before. As a new entrepreneur, the federal & city state laws can be intimidating and Collective helped me navigate through some documents that came in the mail when I started my business. Their platform is easy to use and I see that they're continuing to roll out new updates. You do have to do your due diligence as a business owner to upload documents monthly, and it has become part of my routine. I'll continue to use them as I grow my business. (This is an unpaid, honest review!)

Collective has provided more support than I realized I actually needed as a relatively new business owner. I'm more the "talent" than the operational person, and now I don't have to hire extra staff. They led me step-by-step through a document-gathering process that put everything together, moving me into an S Corp. They are super organized, using videos to illustrate steps. And they've been so patient with all my questions.

Impossible to speak to someone to find out what happened to my collection. Requested transfer 5/6/24 to my account. It still hasn't credited

Collective is for people who don’t know anything about running a business and therefore, have no idea what’s going wrong with this service. Communication is abysmal. You are forced to communicate into a black hole to a “generic email alias” for all questions. You are not even assigned a person to handle your account. There is no phone # and no chat. You are treated like a non human since the whole experience is generic. It is a horrific customer experience end-to -end. Plus, nothing is automated. QuickBooks includes auto payroll for $80 a month with Auto sync for all bank accounts and live humans that can help with bookkeeping is clearly the way to go.