Comfort MedicalReviews of comfortmedical.com

Called to remind me and delivered when they said it would.

Helped me with a temporary shipment until primary care submitted needed authorization. Got temporary shipment before I was completely out.

Superb assistance from customer service. All of my questions were answered and I was helped with my first order for ostomy products 🙃.

It took over 4 weeks from the time my Doctor sent in the prescription for catheters until I received them. After several calls I was told the prescription wasn't signed - even though the doctor's office had sent it twice. No one from Comfort medical communicated with me during this time. Instead, I kept calling only to find out that there was a problem. I finally was told on a Tuesday that the signed prescription had been received and the shipment would go out. When I called to check I was told that the prescription had been signed by the physician's assistant but she did not include her PA number so the shipment was being held up. Finally, "Mike" was able to resolve the final issues and the prescription was shipped. As a new customer this was a terrible experience - one which I reported to Coloplast. The fundamental problem, from my perspective, is that there is little or no communication from Comfort Medical to the patient when there are problems. The above problems should have been resolved in one week.

Got my supplies to me quickly before I went on a trip

Three stars

The online ordering was easy. They were delivered promptly. No problems.

Person I talked to was very polite and helpful.