Comfort MedicalReviews of comfortmedical.com

We always receive our supplies on time. Everyone we have ever talked to about products has been extremely helpful.

Easy ordering, fast delivery, agents were very courteous and informative on each call.

Representative was extremely helpful and courteous, making set up of account quick and thorough

I am a brand new client and ostomy patient. I have high hopes for my relationship with your company. It means a lot to me that this company is owned by the manufacturer of my chosen products. I had disasterous experiences with my former supply company. Communication is a high priority to me.The representitive ( lovely lady named Chris) that I spoke with took her time to listen to my concerns and informed me of the status of my first order. The order arrived as promised and was complete and correct.

“We’ll call you back within 24 hours” is not good customer service

Very thorough.

Previously my experiences have been frustrating to say the least. Getting a live body on the phone in a timely manner was next to impossible. But now I have the email address of a customer service rep who has made it so much easier to order my refills. This last time was the easiest and best yet of my 4 times of ordering. Hopefully this trend continues. The only glitch was I wasn’t notified when my shipment shipped and the FedEx driver did not put it in a dry area so the exterior box got very wet and one of the interior boxes was wet as well but thankfully nothing was ruined.

I was skeptical because other companies (specifically HME) let me down so badly, also because it looked like Comfort Medical was also going to let me down again because it took so long to finally let me know that all would be well. To be honest, the persons we spoke to from Comfort Medical were very nice, caring but yet professional. I went into the hospital on May 17th and was not expected to make it, but I did, and I got out of the hospital on 13 of June 2033 and since then my wife has made so may phone calls to the companies the Wound and Hyperbaric Center placed us with that we lost track and either they don't answer the phone or they say they will call back and they never do. Therefore, we have had to go begging for supplies from hospitals and other people that we know have stomas and it is humiliating, shameful and very nasty to have to resort to something like that because doctors, nurses and companies refuse to give the right information or just don't care of the patient they just finished working on. Specifically Wound & Hyperbaric Center. My wife and I secured an appointment with the surgical associates to see if I can get reconnected sooner than they have said I can because I am so very disappointed with medical companies, UPS, FedeX, doctors and nurses. I sincerely hope this has not happened to very many persons that have had the type of surgery I had.