Comfort MedicalReviews of comfortmedical.com

My experience was quick and my representative was very helpful. Cissy Banks guided me to my needed product and expedited my order as I was almost out of supplies. Great service.

Product arrives as scheduled. Product specialist Harley M. was excellent with discussions about different types of supplies that might improve my experience, and everyone I spoke with while ordering was exceptional and helpful.

Although shipping shorted my order, customer service corrected the error quickly.

I am still waiting for a callback to discuss a billing issue. I have been trying to get answers for a couple of months and no one calls me back.

It was way too difficult to actually get somebody on the phone who could take my order, while I was desperate for supplies cause I couldn't get anyone to call me back for over a week. The app is messed up and you can't order off it, so you HAVE to speak to a person.. that's hard to do when nobody answers the phone!

The nice lady I spoke with on the phone,realized I was ln a perdicament and got me my much needed supplies. Thank you Cindy Zanzano

Phone wait times LONG and you get a service not a representative who can help. Service that takes information promises a call back in 24 hours however on FRIDAY it is impossible as you are closed Saturday and Sunday. 9-5 is very difficult for those of us who work full time and there is no online option that I know of. I used to get emails when product shipped and arrived but not this last 2 shipments...they have my email as I confirmed it last conversation. My order was changed without communicating to me it would revert back to my prior supplies. I contacted the MD and he sent a signed prescription. Apparently that does not work. You need the signed CM form. No one called to tell me this a week later. It has been 2 weeks and no correct flanges have been sent. I am very disappointed in this last interaction and shipment. Have used CM for 2 years and NEVER had these hoops to jump through. Hope it gets figured out and returns to the service of prior or I will be finding a new provider. It just too way too much time and energy to figure this all out and the only thing I did was place a re-order.

I only received 1/2 of my supplies and I had to call to get those. Still waiting on the other 1/2.