Excellent
598 reviews
ComfortUp is a provider of high quality indoor and outdoor goods ranging from cooling and heating systems, indoor air quality products such as filters, humidifiers, and dehumidifiers to a range of products and services that enable a more comfortable and energy efficient lifestyle.
ComfortUp (comfortup.com) has 598 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
598 approved reviews, newest moderated first
Eddie H.
Posted
I ordered Gree minisplit from them and the outside unit had a leak on the inside. (Busted line behind the compressor.) They said call out my installer (who will charge me because it was not from them overall bad experience and even worse support. they want me to spend a small fortune because they sent me a bad unit.
DON E.
Posted
They will sell a homeowner anything! Fair prices, not great, But before you by, beware! They will NOT! give you any technical support on anything you buy from them.
Jacey C.
Posted
Wasn't sure about what I needed, but scheduled a consultation with a product expert and got all my questions answered. After providing some measurements and specs about my home, David was able to pair me with the perfect system that is eligible for the tax credit and a rebate in my area - he even helped me find an installer. This is really ABOVE AND BEYOND the kind of Customer Service you find anywhere these days. I really appreciate the time they spent with me and would gladly recommend Comfortup.
Nease P.
Posted
Outstanding customer service, which means more than the product itself ! They give me confidence knowing if there's an issue, I can get ahold of them fairly promptly and rely on them to help with my product issue. Thank you !
George I.
Posted
Worthless company. Better off buying from Amazon much better customer service without all the red tape.
Chris P B.
Posted
I bought a split unit from ComfortUp through Amazon and it has been rainbows and butterflies in my garage since. Shipping was a bit of a mix-up with FedEx Freight but the unit and support I have received is as good as it gets.
Mauk F.
Posted
Ordered a brand new unit. arrived damaged. I didn't realize until the installer was here and noticed it. I called to ask if I should cancel the install, and send back. customer service immediate Offred me a $100 refund, i explained i had the installer here, and did not call about the refund but said OK. after getting the unit installed the tech told me, based on the damages, it would probably leak when I started using it. so I called back once installer was gone, and i was no longer frantic. I told customer service a $250 refund would be fair considering the risk. they told me you already agreed to the $100.00 and good luck. I understand now this is common for them. so when you call, they make sure to have you agree to a lesser discount. especially if you have an installer there, and your back against the wall. Beware of this dishonest company. I spent $1000.00 and now I cant enjoy my new AC unit, but worry about when it will go out. P.S. THEY ALSO DELETE EVERY NEGATIVE REVIEW ON THEIR WEBSITE. VERY DECEIVING!
Response from ComfortUp· Apr 21, 2022
While its unfortunate that your unit acquired a dent during shipment, I would like to point out a few things here. As manager, I went back and reviewed your phone conversation with the representative that assisted you. Even though you mentioned “It doesn’t look bad”, and its “It’s definitely not leaking” you did have the opportunity to request a replacement unit. We didn’t coerce you into a decision, you made the decision yourself to keep it. We did not ship out a damaged unit. The damage unfortunately happened During shipment to you- by the freight company. Understanding that it’s not ideal to have a dent on a new unit, we offered you a concession of $100 to help mitigate any annoyance of the cosmetic blemish. You were asked “if that’s ok?”, you said “that’s fine”. At NO point was there any mention of $250, nor was there even a second call from you. You were appreciative on the phone so it’s a little perplexing to see this change of tune, after the fact. This negative review is published, as well as any others that we’ve received. I’m perplexed, again, as to how/why you make the claim that we’re deleting them. Any lag-time in a review being published does not mean it was removed. Our hope is that your installation went well and that you have many happy years with your new system.
Jonny P.
Posted
I haven’t slept in over a month and my project is more of a nightmare over dealing with this company. Try and call them before you buy something from them because they never pick up or respond to emails and good luck getting your money back if something does go wrong. It’s a joke at this point and I have little hope of getting my money back without hiring a lawyer which I plan to do at this point.
