ConserviceReviews of conservice.com

Conservice overcharged me $2,000 over 33 months. Their own written letter admits the meter was defective. Charged hundreds for electricity I never used. Bank statements prove I was not even present during peak billing periods. They acknowledged the fault. Promised resolution. Refunded nothing. This is not a billing error. This is a documented business model. BBB: 561 complaints in 3 years. Reddit and Facebook flooded with identical stories. Unexplained usage spikes. Billing for vacant units. Phantom consumption. Same pattern across thousands of tenants nationwide. The strategy: Overcharge small amounts across thousands of units. Bet most tenants won't fight. Pocket the difference. Settle quietly when lawyers appear. Continue with everyone else. Customer service is designed to exhaust you. No callbacks. No resolution. Form letters. Delays. Wait until you give up. I have the bills. I have their admission letter. I have bank proof. Still no refund. Texas Property Code 92.331 mandates treble damages for utility billing fraud. They know the law. They calculate the risk. Most people won't sue over $200. They keep millions. Before signing any lease, ask: "Who handles utilities?" If the answer is Conservice, find another apartment. You will be overcharged. You will have no recourse. This is not a warning. This is a guarantee.

just got my first bill for services from CONservice my water bill for 5 years has been 3-4 dollars a month my new bill $11.00 ... trash was $30.00 a month now $44.00 .. sewer was $10.00 now $15.00 ... ive never seen a company with the amount of complaints this one has who in their right mind would hire them

For months I've tried to switch water and trash since August 2025 it was switched and they continue to charge us an additional $25 plus their monthly fee. They are contracted with Tricon and I have email after email trying to get these charges reimbursed and removed. The water bill again was added and again charged the additional fees. They don't respond or they respond with a bunch of BS. Worst company business practice ever! Please do not rent from a place that uses this service...you will regret it!!!

The website experience has been extremely frustrating. When attempting to pay my bill, the system indicates that payments cannot be processed online and instructs me to contact the leasing office instead. Additionally, there is a significant lack of transparency regarding the charges on my account. The absence of clear, detailed billing information makes it difficult to understand what fees are being applied. This combination of technical issues and poor communication makes the platform one of the worst I have encountered.

I normally don’t write reviews, but my experience with Conservice has been extremely disappointing. My spouse and I have been living in our apartment since September 2024, and everything was normal until around April–May 2025, when our water and sewer charges suddenly became extremely high and completely unreasonable — over $120 to $150 per month, despite absolutely no change in our lifestyle or usage. Our apartment maintenance team performed a bucket test and confirmed the issue: our water meter is over-registering and counting far more usage than what is physically possible. They told us directly that the meter is inaccurate and needs to be inspected. Despite this, Conservice has still not corrected the problem. We contacted Conservice multiple times, and every time we were told someone “will come as soon as possible,” yet months have passed and no technician has ever come. No inspection, no correction to the bills, no communication, no timeline — nothing. Here are real examples from our billing history: • Sep–Oct 2024: 2,160 gallons • Sep–Oct 2025: 6,970 gallons (more than triple the previous year) • July 29–Aug 11: We were out of town for 2 weeks Yet the billing period shows 4,340 gallons used and we were charged $95. This is impossible. Even after maintenance confirmed the meter is faulty, Conservice continues billing us based on incorrect readings. We feel ignored and dismissed, and this has caused significant stress for us as a household. We simply want accurate billing and a functioning meter, but Conservice has made this process extremely difficult. Overall a very disappointing and frustrating experience, and I hope others do not have to deal with the same issue.

This is the worst company I have ever dealt with. I wish the apartment complex would work directly with the water and electricity providers instead of using Conservice. Their customer service representatives are not helpful at all — they simply repeat scripted responses and provide no real solutions. Most recently, they claimed they can’t access the meter at my apartment complex, so instead of fixing the issue, they’ve been estimating my charges for three months. I’ve been dealing with this incompetent company for far too long, and they still can’t resolve a simple problem. If Conservice thinks it’s acceptable to estimate my bill for months, I wonder how they would feel if I estimated how much I choose to pay each month.

Overcharged and reimbursed multiple times in rental properties in Annapolis, DC and Alexandria Virginia. No idea why this company is so widely used but they are committing fraud. I am 90% sure of it if not it’s negligence.

No breakdown or justification — I have requested, multiple times, to see how the monthly charges are calculated or to see the underlying utility invoices. I have yet to receive a clear explanation or documentation. Arbitrary allocation — The billed amount appears to be a proportional share of the total community usage, not based on my actual usage. This is especially problematic in months when I was away or used very little. Excessive fees — The amounts charged are far higher than what I reasonably expect for my usage. There is no clear link between usage and charges. Lack of response — My inquiries to Conservice have gone unanswered or received generic replies that don’t address my concern.