ConstellationReviews of constellation.com

Constellation reviews

362 approved reviews, newest moderated first

Mike
Posted Apr 14, 2026
I like your service at my home
I like your service at my home. I had electricity on the next day as your promise. Thank you.
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Peter L.
Posted Apr 13, 2026
Need more timely communication after switching to CE
I like the product and transparency of the price. However, after I sign-up to CE from Gexa I did not get timely communication of how and when the switching would happen. I have switched to CE from Gexa on 4/6. To todate, I have not received info for my account...acct number and price program thru either postal mail, email, and text msg. I only find out the switching is successful by getting the Gexa final bill. I was traveling overseas for a while. I desperately need my acct info to set up future payment.
Response from Constellation· Apr 13, 2026
Hi Peter, We're sorry to hear you have not received your welcome packet. We have sent an email to the address associated with this review. If you could please respond with the requested information, we will escalate this to our Care managers so that they can get you set up with your online account. Thank you.
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Jimmie
Posted Apr 13, 2026
We are return customers and will enjoy…
We are return customers and will enjoy being back.
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P T.
Posted Apr 13, 2026
i signed up 10 days ago- no service
i signed up 10 days ago? still havent been switched
Response from Constellation· Apr 13, 2026
Hello, We are very sorry to hear about your experience. You should have received a confirmation email with your enrollment and a packet once your service starts. You should also be able to look up your enrollment status at this link: https://www.constellation.com/solutions/for-your-home/residential-signup/enrollment-tracker.html. We sent you an email listed with your review requesting additional information. If you could please respond to that, we can escalate this to our Customer Care managers to look into for you and have a team member reach out. Thank you, Constellation
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Latrina T.
Posted Apr 13, 2026
Switching was a breeze
Switching was a breeze, everything was explained thoroughly.
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Shirley
Posted Apr 13, 2026
Great correspondence Online…
Great correspondence Online communication very efficient. Prompt responces
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Judith R.
Posted Apr 11, 2026
Easy to do
Easy to do. Changed from UI. They had lower rates.
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Theresa G.
Posted Apr 10, 2026
Less expensive
Less expensive
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