Container and PackagingReviews of containerandpackaging.com

Response from Container and Packaging· Oct 1, 2026

Dony, we are sorry to hear about your experience and understand how frustrating it is to receive a sprayer that does not fit the bottle you ordered. In this case, the sprayers were ordered in a quantity of 32, which is less than our full-case quantity of 500 and therefore falls outside of our return policy. However, we wanted to help find a solution, so we provided a one-time credit for 50% of the cost of the sprayers, which has been applied to your account. We also sent a complimentary sample of another glass bottle and sprayer combination that are confirmed to be a match, so you have an option that may better meet your needs. We also appreciate your feedback regarding the information on our website. We understand how important it is for customers to be able to confidently select components that work together, and we'll continue looking for ways to make those product relationships clearer and easier to navigate. We're sorry this experience did not meet your expectations, but we hope the samples and account credit help provide a path forward.

Response from Container and Packaging· Jul 30, 2026

Petrina, we're sorry to hear that the shipping portion of your order did not turn out as anticipated. We understand that can be frustrating. After reviewing your call with GJ, we found that an "Attention" line was already included in the shipping address on the order, and while it wasn't specifically requested during the conversation, our agent also didn't verify whether it should remain. We appreciate you bringing this to our attention, as it highlights and opportunity for us to be more thorough when confirming shipping details with our customers. Your feedback is valuable, and we'll use it as a coaching opportunity with our team to reinforce the importance of verifying all address information before an order is finalized. Thank you for taking the time to share your experience.

Response from Container and Packaging· Jun 11, 2026

Thanks for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to learn that a product you planned around is no longer available, especially after investing in labels and packaging designed specifically for it. We strive to provide accurate information regarding product availability, and we regret that the outcome did not meet your expectations. We would appreciate the opportunity to review your situation further and see if there is anything we can do to help. Please contact us directly at 866-967-2794 with your order information so our team can investigate and discuss potential options with you. Thank you for bringing this to our attention.

Response from Container and Packaging· May 6, 2026

Hey Jared, thank you for reaching out and providing such detailed feedback. We are sorry to hear about your experience with the bottles and lids when you had expected for everything to work right out of the box. We know that finding the right combination of closure and container for your specific product can take some trial and testing, best done with sampling a variety of products. This is particularly true with smaller orders that do not qualify for a return. I was able to locate your account and based on the issues you described, we believe we can help resolve this to your satisfaction. A member of our Customer Care team will be reaching out to you shortly with a few questions so we can better understand the problem and work toward an appropriate solution. We appreciate your patience and the opportunity to make this right.

Response from Container and Packaging· May 4, 2026

Thank you for your feedback, Hilda. We're sorry for the inconvenience you experienced when the jars you needed were out of stock. We're glad that we were able to assist you afterward to help you get the jars and lids ordered. Your satisfaction is very important to us, and we appreciate your patience and support. Thanks again, and we look forward to serving you again soon!

Response from Container and Packaging· Jan 23, 2026

Sarah, we're sorry to hear about your experience with the sprayers and understand how frustrating packaging compatibility issues can be. After a bit of digging, I was able to track down your account and the details of the situation. The sprayers were tested in our warehouse and did not show any leaking at that time. However, based on your feedback, it appears the product being packaged may not be compatible with this specific sprayer. We also see that replacement sprayers were sent and initially appeared to work, which made this especially disappointing. We truly want to help you find a solution that works reliably for your application. Please feel free to give us a call so we can discuss additional options and determine the best path forward.

Response from Container and Packaging· Dec 17, 2025

Corey, we're sorry to hear that your first experience with us did not meet your expectations. After reviewing your order, I see it was placed on a Saturday. Our warehouses operate Monday-Friday, with typical processing time of 1-3 business days. Your order is shipping from our Utah warehouse, which had recently relocated the previous week but was fully operational again by Monday. As a result, your order remains on track to ship within the standard processing time frame. We understand you need your order by Wednesday the 17th, and as our customer care team advised, selecting an expedited shipping option is the best way to ensure your order will arrive by the desired date. I can confirm your order was shipped out on Tuesday the 16th. If you have any additional questions, please don't hesitate to reach out. We look forward to working with you again soon!

Response from Container and Packaging· Dec 2, 2025

Thank you for your feedback. It sounds like your experience does not match the level of service we like to provide. I would love to look into this for you and see what we can do to make it right. However, I was unable to find an account for you with the name provided. Please give us a call at 866-967-2794 at your earliest convenience. We look forward to making things right.