Vickie C.
Posted
No customer service
Purchased misting fan and cover. When the tape was cut to open box, the cover had been placed on top of the inner fan box. No instructions for special opening or cardboard to protect liner. I texted several times, emailed support as indicated and entered chat, all with no response, requesting replacement. I receive many shipments and indicating careful details of caution when opening Also a cardboard to protect any item that could be damaged. It was very clear that no service concerns. I am sure I am not the only person that has experienced this type of poor service. "Make the sale and then move on". If you are considering the purchase from this company, I hope you have a better experience.