Great
4,546 reviews
Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Buffed U.
Posted
Used my FSA!! It took a while to get the order placed correctly due to the amount, but the Customer Service team was very good at replying within 24 hours or less, and we got it done. I'm happy with my purchase and I plan to use this site for all my high end designer prescription frame needs in the future.
Mossy M.
Posted
Good experience overall.
Danna B.
Posted
Exactly what I was looking for at a fraction of the price of others.
Kevin from New J.
Posted
Good ordering process. Good customer service with clear communication. Genesis was very helpful. Very good service.
Creg P.
Posted
Great frames at a very reasonable price! Very happy with this purchase!
Guy
Posted
Went great and glasses are perfect.
Sue
Posted
LOVE-LOVE-LOVE my Kathryn Hepburn sunglasses! I’m a senior, & people aren’t used to seeing me with “bling,” or such fashion sense!! Can’t tell you how good I feel wearing them, & I get nothing but compliments! Will definitely buy from Cool Frames again!
Nicholas J.
Posted
I have made two orders from CoolFrames.com, one in 2015 and one in 2018. Through these orders my personal data was provided to and (needlessly) retained by a third party -- Eye4Fraud, another Brooklyn area business -- that CoolFrames have integrated into their Shopify payments processing system. This data -- name, phone, email, credit card last 4 digits and type -- has since been stolen from Eye4Fraud and sold on the dark web. My data has appeared in the leak and I know it was from CoolFrames because it is the only Eye4Fraud/Shopify website that I have purchased from. Within the breach (of a Eye4Fraud data backup dated 1-25-2023), there are 104,530 records for CoolFrames orders. We only know this information thanks to a benevolent security professional who disclosed it on the 6 March 2023. Eye4Fraud themselves have chosen to protect themselves by remaining 100% silent regarding the breach when they should instead be reaching out to businesses and their customers so they can act to secure themselves before their info is passed down to be used by fraudulent actors (e.g. scam calls, ID and credit card fraud). ------ My first order (2015) was a hassle as it was misdelivered and I was left out of pocket (over $100 AUD). CoolFrames customer service were unapologetic and told me it had been delivered to the correct address. I would of been able to claim insurance with my local post office (AusPost) had they given me permission when I asked, but nah they had to be a pain and say no (because they wanted to claim the insurance for themselves). As a result, I got sick of trying to chase them up for help, so just wrote it off as a loss. A year later the person who received the package (my neighbour as it turned out) delivered it to me. The second order (2018) was delivered correctly, which was good since I did not have to deal with their customer service.
