Christine
Posted
Restocking fee!
It's my error for not reading the fine print on the return (non-exchange) policy. A 20% restocking fee is ridiculous. I will not be ordered from this company again.
4.1
Great
4,546 reviews
Cool FramesAbout Cool Frames
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
- Also known as
- coolframes.com
- Website
- coolframes.com
- Category
- Vision & Hearing
- Location
- Brooklyn, New York
- Listed on Consumer Courier
- 2026
About these reviews
- Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
- The score is the plain average of the published reviews on this page.
- The company replied to 34% of reviews.
- Most recent review: October 2026.