Great
4,546 reviews
Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Mark M.
Posted
After I received a pair of progressive lenses I have had trouble with the distant vision and believe the section of the lens needs to be adjusted. I have tried calling the help line Numerous times and get placed on hold each time. After about 5 minutes the call disconnects every time! This is very frustrating. I cannot get in touch with customer sevice. Please HELP??
lorraine B.
Posted
I've been looking for silhouette essence glasses and you had them plus you also had the beautiful colourful tints I've found my go to for frames thankyou 🤗
Eron B.
Posted
Ordered my frames. Got my frames.
Gina P.
Posted
I had these frames before. I love the teal color. My other frames are worn out . I looked at the brand and measurements and was able to find the exact same ones on you website!
MIke
Posted
l needed a new prescription for my old frames. Used the on-line form. They answered questions by email in a couple hours. They turned it around in less than 2 weeks including shipping both ways. Price was reasonable.
Tony M.
Posted
Received email after order was placed about color of SL500 not in stock. Advised team was okay with waiting until April to receive my desired pair. Received confirmation of shipping info. Received wrong color after waiting 1+ month. Emailed team, offered 10% off my purchase. Was expecting more from such online retailer. Will most likely take my business elsewhere.
Sandra F.
Posted
Great prices and service!
Lauren A.
Posted
I was truly surprised at how pleased I was with my glasses! I don’t like giving these reviews or reading them because I feel like they are bogus. But I ordered these online with a prescription, took a little longer than the usual way but waaaayyy worth it! Most optical providers won’t put all the options like Transitions, Progressive lenses, etc. on rimless glasses but COOL FRAMES will and they are perfect! Can’t even tell I have them on. Very pleased 😄
