copy.aiReviews of copy.ai

I was an enthusiastic used and ambassador. then the service just stopped working. nothing works. customer service replies about once every 72 hours and even then they mostly gaslight me. They don't seem to want to do anything to help. I will cancel my subscription and now, thanks to everything other users have shared, I will do it with a screen recording of the proceedings and I will report them to my bank to block any kind of transfer to them. What a sad end for a service that used to be good

I cancelled my paid plan months ago and they have continued to charge me every month. When I log in it says I’m on the free plan and there is no way to cancel. I have emailed repeatedly and I get an automated response with links that don’t work and no way of getting a refund. Scam company, do not use.

I used their service for a few months and found it not suitable for what I do. I cancelled my annual subscription and forgot about the. On 1/28/25 I saw a bank charge for $432 from Copy.AI. Since I had cancelled I assumed this would be an easy fix. It wasn't. They didn't verify the cancellation and have now ay of contacting them outside of emails. I have emailed them repeatedly to resolve without reply. I also tried to cancel again (trying to figure put how to cancel is a chore) and still don't know if my cancellation is accepted. DO NOT GIVE THEM CREDIT CARD INFO.

Prepaid for a year but their product hardly ever works and they refuse to refund. Do not use this

I also had all my data erased, and my dashboard was ho haywire, but I decided to stick it out. I had some payment issues because I received a new cc number. I decided to pay through my bank. DO NOT DO THIS!!!! The payment went into pending in their system, but I had a receipt, and my payment was deducted from my account, but they have yet to reinstate my services. I received emails back from them giving bot-like responses. I sent a receipt and have had no response. It has now been a week since I paid for the service, and I have not been able to use it. They do not respond to any communications.

Used to be good, now absolute nightmare. After the recent update, all my saved prompts, projects and infobase are vanished. When logging in to my account, there's no navigation bar at all and clicking any of the features on the front page, like "new chat", I get a blank error page. The worst thing is I'm not able to cancel my monthly subscription, because I can't get to my profile. Can't reach customer support, all I get is useless bot messages over and over again. So I'm paying for nothing, without possibility to cancel. Sounds criminal to me.

System worked great for what we were using it for and the team are really helpful.

This was better at the beginning of AI, but I have to say now, I wish I had switched the Chat GPT paid plans this year for my team. Copy AI price is double what others are charging, and when we compare the copy we get, it is much better quality writing at half the price with Chat GPT vs Copy Ai. Unfortunately, I contacted them 15 days too late and I am stuck in a 1-year contract at $1600+ with Copy AI for my team. Copy AI's refund policy is crazy! You get 5 days refund time and after that, no matter what length you have paid for, even if you have 11.5 months left, you are stuck. I have been with them a few years, but I will definitely be switching next year to a much lower price elsewhere. I would just recommend, if you use them, pay month to month until you know whether you love their service or not. Because once you pay for a 1 year, you are stuck.