customer
Posted
A rip off
The cover is a nice quality, and the communication before it was made was very good and that is why I gave the two stars. Where it went bad was that the cover was a single piece of material with 4 grommets and I ordered bungees for all corners and was charged $40 for a bungee cord despite the invoice saying $20. I emailed to let them know I only got one and could they send the second one and was told they only send one but charge for two and I would have to pay another $20 plus shipping for a second bungee cord. That would be $60 plus shipping on top of an $80 piece of fabric for two bungee cords that I could have gotten on Amazon for $1. Very dissatisfied in the customer service on this cover.
Response from Coverus· Jul 16, 2026
Thank you for your feedback. We're glad you were pleased with the quality of your custom-made cover and our communication throughout the ordering process. The original order included one custom cover and one bungee cord set for the agreed total price. Unfortunately, an automated shipping confirmation displayed an incorrect price breakdown due to a system error, which led to a misunderstanding. Once we became aware of the issue, we explained the discrepancy and confirmed the original order details. We take pride in providing high-quality custom-made products and always aim to offer honest, professional service. We're sorry this experience did not meet your expectations.