CozymealReviews of cozymeal.com

My wife and I were really looking forward to this experience. This was to be our special anniversary celebration, taking the place of a night at Anniversary Inn or a fancy dinner at Franck's, so I planned it out weeks in advance. I had contacted the site admins with some questions when I was considering signing up for a Cozymeal experience, and they went the extra mile to check with Chef Luis and create a special one-off meal experience for us to sign up for. Unfortunately, the night before the scheduled meal, Chef Luis sent a brief message to say he wasn't available the day of our class, and it would be canceled. I didn't notice that message in the app, so thankfully he also sent a text message the next morning. This was a huge disappointment for us--it was the only day in November that we could arrange for someone else to watch our 5 kids so we could enjoy time alone. And now it was too late to make any other special arrangements, so we just ended up going to the movies. My wife was really upset: "If I could give negative stars, I would. They cancelled at the last minute for no reason. There was no explanation, no attempt to reschedule. The chef just cancelled the night before. This was supposed to be our anniversary celebration and instead it was a total letdown. I would never schedule with them again." I recognize the day we chose (Black Friday) may not have been the most convenient, but the website showed that Chef Luis was open for classes, and he accepted the booking more than 6 weeks in advance. He really could have been a lot more proactive about checking his schedule, or at least more considerate in how he went about cancelling. I'm giving 2 stars because our money was refunded without any difficulty, and I appreciate the added effort from Cozymeal to try to accommodate my questions and request for a slightly customized dinner. I just wish we could have had the experience we were so looking forward to.