Excellent
451 reviews
There’s something special about neighbors serving neighbors. At Crime Prevention Security Systems and Custom Home Entertainment, we live, shop and raise families in the communities we serve. Our mission is to revolutionize how communities are protected and connected through intelligent security and automation solutions.
Crime Prevention Security Systems (cpss.net) has 451 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
451 approved reviews, newest moderated first
customer
Posted
Very knowledgeable tech.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for the kind words. We are very proud of the quality work our technicians provide. We'll share this with our technical team.
DJ
Posted
Although the service from Crime Security has been good, their accounting and billing system is either designed to take advantage of the customer or really is a bad accounting system. They continue use to bill three months in advance which then reflects the balance due for other two months - both of which are future service fees. We will be canceling this service at the end of our contract.
Response from Crime Prevention Security Systems· Jan 7, 2020
Hi DJ, I’m so sorry for your experience with our billing department, but we appreciate the feedback. We are looking into ways to improve and simplify our billing process, and we understand the confusion the current process can cause. We hope that we can earn your confidence again and hope that you’ll reconsider leaving the CPSS family.
Lisa M.
Posted
Professional and efficient!
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your review. We greatly appreciate your kind words.
D. D.
Posted
Ben is an outstanding salesperson, down to earth, and he got along with my dog, (my dog is very protective). Ben explained everything I was getting installed to a tee, with nothing left unanswered. Then there was Landon, very professional, answered all my questions without hesitation, very knowledgeable about the system he installed for me. I could not be more pleased with the whole process form the time Ben came in my door, to when Landon walked out my door. Thank you very much. OUTSTANDING
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment about Ben and Landon. We greatly appreciate the honor of being your trusted security provider.
Janitha L.
Posted
So far so good no major problems just getting to know the system.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your review and the feedback. We greatly appreciate it. If you have any questions about your system, please don't hesitate to give us a call. 800-949-1799.
Barbara
Posted
I asked the cost of replacing the battery and was told $30. What they didn't disclose is the $92 for a half hour service fee. Worse, I was told at that visit I'd need a new updated alarm.com module within the year - $99. I asked if there was any advantage to including the installation while they were here for the battery to save a service fee. The answer was no, the $99 is complete, there is no additional service fee. What crap. And this is exactly why I didn't submit this review when you rushed the survey to me the day after you were here - before I had all the facts. The bill with the additional $92 for service arrived today - three weeks later. Now the story is complete.
customer
Posted
Good advice, excellent install for upgrade and repair.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your very kind comment. We greatly appreciate the honor of being your trusted security provider.
ROBERT
Posted
The System has been incredibly easy to use.
Response from Crime Prevention Security Systems· Jan 7, 2020
Thank you so much for your 5-Star Review, and your kind comment. We greatly appreciate it!
