CraftsavingReviews of craftsaving.com

They answered my email in a timely manner and fixed the problem right away.

I was pleasantly surprised to hear from them regarding my two separate orders for the same product. They wanted to be sure that I did want to order the exact same product and, I did even though I haven’t seen the product yet. I belong to a craft group from various parts of the USA and England and it is so much simpler for me to place separate orders to be shipped to the various members directly from this company than to have every thing shipped to me. The for me then to repackage and ship everything onto my group. I really appreciate their close observation of the orders coming in and checking to be sure there was no confusion on the invoices.

they always reply to any questions you have love there work cant stop buying o dear what am i going to do with all these paintings i keep doing just cant stop myself love them they have always replyed to any query i have thank you mrs m lowe

Accidentally the kit was sent to me missing packets of drills of one DMC number. I notified the company and have now received those missing drills. This was done in a timely fashion. I will definitely purchase from this company again.

I did have a problem with one of the projects I received. It was short some of the Diamonds that I need to complete it. I did decide to contact the company. I had contact, from them, the next day asking what was missing. They have since stated that they would ship me the missing Diamonds. They have been very helpful and it has not been a bad experience (which truthfully, was what I expected). I have since placed a second order for more projects, as they have been awesome!

I contacted customer service due to my craft was missing 2 diamond pks. I received them a few days ago. Now I can finish my craft. 😊

I made a mistake when ordering and had got something I had already bought from them. When I asked to return the item I was told no. Then they finally said I could return the item but I had to pay postage which I thought was okay. But the return address is in China. Which is ridiculous as when the package arrives it comes from somewhere else,obviously comes from China to somewhere else then ships to you!!! Disappointed with them.

Great customer service! They actually respond to you right away and are so polite.