CrashPlanReviews of crashplan.com

They will probably go out of business. Constantly downgrading plans, even after moving to small business plan it the service quality would barely be useful for a regular joe, never-mind any business. - Complete garbage software with constant "service is currently unavailable" and other errors, essentially always fails to connect to crashplan a couple times a day. - Backups are unreliable, lucky if you can do a complete backup through once a week, it requires constant restarts. - Heavy CPU load and eats all of your RAM. - Restoring is the most painful process, SLOWwwww and unreliable doesn't matter if desktop or through web, both are really bad. - Added exclude filters, they don't want to back up all of our files any more and will decide what we actually need backed up. Honestly, if it's a matter of money, just charge more and do your damn job. This is the worst limbo. I moved from this backup after paying for 3 - 4 years, it's going downhill nonstop and I don't see how they will survive in the future at this rate.

We have been loyal customers of Crashplan for 10 years and they have made hundreds and hundreds of dollars out of us. Now, when we try to contact them for the first time ever because there is a problem caused by THEIR lousy system, they are absolutely impossible to get hold of. They encourage you to use their chat support. What is this? Simply and purely a 'bot' that doesn't answer the simplest of questions. No human being whatsoever! They have a phone number. No matter which options you select, you are sent to an automated message. It sends you to their help section. No human being once again! I could go on and on. I've wasted HOURS trying to get hold of Crashplan, all to no avail. We are in a dire situation now with our backed up files and when are trying to reach out to Crashplan they are making it IMPOSSIBLE for us. Therefore I'd recommend you stay clear. When you are in a situation like ours you will realise that they are simply not available for you!! Therefore there is absolutely no point paying Crashplan hefty amounts of money if you can't access your files when you actually need them. Avoid, avoid, avoid!

the price is good, but the interface is difficult to figure out. i have to email them all of the time to figure out how/why my backups are not getting completed. they give me some complicated instructions on how to check logs. i don't want to do that, i just want a simpler solution.

Went to restore files, but found huge numbers of folders were completely missing. I never received any notifications about failure for the machine where they were missing.

TRIED MULTIPLE TIMES TO RESTORE MY FILES TO A NEW COMPUTER WITHOUT SUCCESS. ZERO SUPPORT STAY AWAY

I've been a long time user since about 2014. They used to be great, but have seriously gone downhill. The initial shutdown of the user accounts was the biggest red flag that Code42 was putting money above customers. It was a way of doubling the price and clearing out everyone using above 5TB. I was still happy with the service so I moved to the small business account. The nail in the coffin was when they started introducing "forced exclusion lists", which were very broad filters. Any files under these filters would be silently removed from your backup, without the users knowledge. This filter list was occasionally expanded too without much notification, so it became less of a "plug and play" solution, and more of a "keep track of the filter list, check which files are backed up, and find a workaround for the ones which aren't". You can't even bypass the filter when doing a local backup. The sad part is that the coders did an amazing job, and the software is superior to most other versioned backup programs. It's just the company itself is trying so hard to save money they've made it extremely unreliable. I would not be surprised to see C42 shut down within a few years.

They turn their customers down! I was a loyal customer of their product, paid for many years, and suddenly one day that I wanted to have access to my data, I realized that they had shut down the product that I had subscribed to, and had removed all my backup data. Apparently they had sent me an email and had given me a two-week notice but the email was tagged as promotion by Gmail and I saw a bit late. Guess what, the only time I wanted to have access to my data, it was gone! This was the whole point of their company: to keep my data reliable and safe till I want to have access to it, and I way paying them yearly subscription fee. Never do a business with them.

Sucks. I had a computer hard drive/ OS crash and crashplan lost my backups. They blame me, but my files were backed up and I can’t get them. I lost months of work as a result. They don’t understand how their backup works, and blame me. I’m really unhappy with their service, and support. I believe the tech support doesn’t understand when a drive/OS craters, what to do. Igor screwed!