Crowley BoatsReviews of crowleymarine.com

DON'T BUY FROM THIS COMPANY, THEY ARE UNPROFESSIONAL. PROMISE ME ONE MONTH WAIT TWO MONTHS LATER NO COMMUNICATION FROM THEM AT ALL SO I ASK FOR ETA NO REPLY THEN THEY CANCELLED MY ORDER. WITHOUT REFUND I HAD TO CONTACT PAYPAL FOR REFUND. POOR SERVICE AND WASTE MY TIME.

Orderd motor parts for My yamaha outboard, the website said 2-4 bussiness days shipping. They did not ship it for 10 days.

Do not buy from Crowley Marine – Unprofessional and cost me moneyI ordered a Bimini top from this company a month ago. At first, their app didn't mention that it would take weeks to ship. I had to call them myself to ask about the delivery, and the customer service representative was extremely rude and unprofessional. He told me it would take another two weeks, but since I didn't have a choice, I decided to wait.Today—an entire month later—I received an email saying they are refunding my money because they no longer have the part.I rent my boat out, and because of their poor communication and ultimate cancellation, I have been losing rental income for a whole month. This company is highly unprofessional. Save your time and money and buy from somewhere else.

I paid for my part and they sent tracking but it then took several days to ship because they only created a tracking label. They screwed up the address and three weeks later and dealing with Seth I gave up and bought it elsewhere for half the price and shipping only took 3 days. You will also never get your refund without a struggle from seth

I ordered a drive shaft # 379875 directly on their website that clearly shows a DRIVE SHAFT--I paid for it and they sent it usps and tracking # sows postal delivery to my "MAIL BOX". Any normal human knows you cant put a DRIVE SHAFT in a mail box. When I opened my mail box, I found a small package containing a PROP SHAFT with the exact same part # 379875 marked on it with a black marker. I called them and talked to "SETH" and explained the situation--even tried to get him to use common sense and try to figure out how the post office put a drive shaft in mt MAIL BOX--even told him to look at the same tracking number from usps that Crowley provided to me and he would see that the postal service did indeed, place a package in my MAIL BOX--he still refused to "GET IT"!! NO ONE CAN PUT A DRIVE SHAFT IN A MAIL BOX. H e refused to investigate this common sense issue and said they DONOT HAVE THE DRIVE SHAFT--I told him that is because I bought it and they sent me a prop shaft instead marked with the same exact part number. He told me I would have to prove it by sending pictures--I SENT HIM PICTURES OF INVOICE, ORDER NUMBER, SHIPPING BOX, AND THE PROP SHAFT CLEARLY MARKED WITH A DRIVE SHAFT PART NUMBER. He said no idea where the drive shaft is but will have to send me a shipping label to send the prop shaft back to them before refund is issued--said he would do this immediately--I have never received it

Received a dozen emails from Crowley at the same time saying my part was in 4 different cities around the country. Paid for rush next day by the time their website stated. When I called to see what the issue was the rep was very smug and immediately said the delay was because my part wasn't in stock. And acted like I didn't know how to use Google to look up the tracking. Ignoring my concern with the multiple conflicting emails from his company all saying different things. And I should know not to use the tracking links they provide and instead use Google and cut and paste the tracking number. Then proceeded to tell me that one day rush wasn't really one day rush because they had the following day to prepare it, even though their website said at time of order I had over an hour to get it shipped that day. Again that was a lie Run from this scam of a company! Three day shipping from Denver is snail mail. Charging someone 30 bucks with the expectation of expedited and then delivering way less and then lying to them and being a prick on the phone is just bad business. Apparently I'm not alone either.

ordered a small part for my boat iin July. They said they had it in stock on the website at the time of order. A week later get a email saying it's not in stock and expect delivery in mid August. Mid August got another email saying backordered expect delivery first week in September. In September, get another message saying don't expect delivery to the end September. Complete BS don't order from this company.

Waited almost a month for in-stock keys to be shipped. Was asked to upgrade postage to economy for shipping to occur that afternoon and complied with request. A week later, still not shipped. Was refunded economy post and key cost, but not parcel post cost.