CURLSMITHReviews of curlsmith.com

I have yet to receive my order. So I'm surprised to be asked to review.

Customer service for this company are very poor. I placed an order but wanted to pay by PayPal pay in 3 option but when I went to checkout the order was placed through shopify before giving me any option to pay via an alternative method. I immediately cancelled the order. I had no response or acknowledgement of the cancellation and request for a refund so emailed several times asking for someone to confirm. I have just recieved an email to say the order has been fulfilled and so can't be cancelled. very disappointed and won't be shopping with them again

Was advised to try this. Maybe it's my hair But at £24 a bottle I needed it to work I'm so disappointed in it The frizz rescue curl retainer Conditioner Finishing serum All not calming my hair!! It's heavy Doesn't make my curls last. Just goes dry. Then back to crazy frizzy. I've tried a little I've tried a lot Ive tried on wet hair I've tried on dry hair Just does nothing special I've tried letting it dry naturally I've got a shark diffuser hairdryer.. I've tried drying it Wouldn't recommend and won't be buying again. Sorry I wish it was as good as others said Neck length bob. Natural curly.

Not receive any orders and cannot find tracking

Appalling customer service. Two weeks after taking a payment of £140.40, Curlsmith have failed to dispatch my order; they won’t acknowledge emails and won’t respond to chat. I wouldn’t risk your money.

I've ordered twice now and had great service and really fast email responses when needed. The products are great for my hair too.

Dealt promptly with my order after I had to replace the original one due to shipping damage

I’ve tried many products over the years to try and give me lovely curls; mousse, creams, serums and gels. The curlsmith gels work wonders on my mid length menopausal hair.