Custom Boxes NowReviews of customboxesnow.com

Response from Custom Boxes Now· May 27, 2021

Thank you your review. We apologize for error in the original shipment. Although the order was re-run as quickly as possible to the correct specifications, we understand that this delay caused challenges with your client. We hope to get a chance to run future orders for you, and get it right on the first run in those situations. Thank you for your business.

Response from Custom Boxes Now· Sep 4, 2019

Thank you for the business, and for taking the time to provide your feedback! We take pride in protecting the boxes during shipping, but sometimes see damage or other issues while in the hands of our carriers. We are investigating this issue with your boxes, and are/will be communicating directly with you and the shipment provider. Thank you for your business--we hope to work with you again in the future. - The Custom Boxes Now team

Response from Custom Boxes Now· Jul 10, 2018

Thank you for the review! We will contact you directly about the folding issue you reported to get details. We appreciate your business!

Response from Custom Boxes Now· Dec 2, 2016

Hello GB, Thank you for taking the time to provide feedback. I apologize for the negative experience you had with our customer service team. We will review the situation internally, as that is far from the service level expectation we have here at Custom Boxes Now. I will send you a direct message to follow up. Thank you for your business. -Matt, CustomBoxesNow.com

Response from Custom Boxes Now· May 16, 2016

Jesse, Thank you for the review--we appreciate your business and you taking the time to review us. We apologize for the delayed response to your phone calls, and for the damage to part of your order. During our business hours (M-F, 8:00 - 5:30 Central Time) we strive to return calls and emails within two hours, but it sounds like we failed to do that in this circumstance. We apologize for this and hope to get another chance to impress you with our service. Thank you again--please feel free to reach out to [email protected] if you would like to discuss further, or have questions (I'm personally copied on those emails). Matt R. Marketing Manager, Custom Boxes Now