D2RGEARReviews of d2rgear.com

Response from D2RGEAR· Nov 9, 2024

Thank you.

Response from D2RGEAR· Oct 25, 2024

Thank you! We have technical issues once in a while and do our best to communicate to and with the customers during those times as well as fix the issue(s) as soon as possible, usually within the same day. We look forward to continuing to help you find what you're looking for and provide an excellent and user friendly experience!

Response from D2RGEAR· Oct 16, 2024

Thank you very much!

Response from D2RGEAR· Oct 15, 2024

We have made multiple attempts to ensure this customer's order is fulfilled. Several order confirmation emails were sent, followed by three additional personal reminders that the order was ready for pickup. The customer even responded to one of our emails, albeit with a question unrelated to the order, which confirms they received and saw our messages. Despite this, the items for this order are still waiting to be picked up, and we’ve made every effort to communicate effectively. With thousands of successful deliveries, we are committed to providing timely service and maintaining clear, simple instructions for order pickups on all platforms—PC, PlayStation, Xbox, and Nintendo Switch. After seeing this review, we sent a fourth email in a final effort to resolve the issue and requested the customer update or remove the review. It's also worth noting this customer left an identical review for another gaming company, suggesting there may be other factors at play. Unfortunately, Trustpilot’s policies prevent us from having this review removed, but we stand by our efforts and believe our many positive reviews reflect the quality of service we strive to provide.

Response from D2RGEAR· Oct 10, 2024

Thank you.

Response from D2RGEAR· Oct 5, 2024

Thank you.

Response from D2RGEAR· Sep 3, 2024

Thank you!

Response from D2RGEAR· Aug 22, 2024

Thank you!