Poor
692 reviews
DAI PostEstablished in Melbourne, Australia, in 2000, DAI are e-commerce parcel delivery experts. We’re the preferred partner for the world’s leading brands, managing international inbound parcel delivery from the US, UK, Europe, and Asia into Australia, New Zealand, and Singapore.With millions of parcels delivered successfully each year, we pride ourselves on reliable, accountable, and cost-effective delivery services that enhance the brand experience of our customers.
DAI Post (daipost.com) has 692 customer reviews on Consumer Courier, with an average rating of 2.7 out of 5.
692 approved reviews, newest moderated first
Su W.
Posted
Completed no use of a delivery courier. Loves to play games when asked where the items are or when will the items be delivered. Avoiding question is their best way for u to give up asking them. They are the worst of the worst delivery partner ever... This company is a complete scam/fraud
Stuart I.
Posted
Lizette was very good , traced my parcel manually , kept me up to date and ensured delivery. The delivery service system let down Lizette and needs to be more attentive to help Lizette do her job more efficiently. Thankyou Lizette
Jack
Posted
Was told to go to a collection point for my package because they couldn’t organise to deliver it on a day I would be home. The address given is for an empty, up for sale lot in an industrial park. No idea where my package is. Tried to call for help within business hours, got told to leave a message even though it was still within their operating hours. Absolute disgrace of a business.
Jacob
Posted
Given specific instructions on delivery when they had trouble. Asked to called, if needed further assistance. > didn't follow instructions > no call I was home on multiple occasions when they tried to deliver. Terrible service
Russell N.
Posted
I was importing and eBay purchase which was passed to USA Customs. I received a email from Jenny Gamusuran advising me that as the value of the parcel was over $1,000 needed to be sent to USA Customs and there could be a sizeable delay due to the volume of traffic they handle. Jenny contacted me two time in a very niece polite and friendly way. The delay on my parcel was minimal and it arrived on my doorstep within a fortnight. Brilliant. Well done and many thanks to Ms Gamusran and DAI Russell
Shania W.
Posted
Horrible company. Delivered to the wrong address and didn’t even acknowledge they messed up and were 0 help. Tracking number didn’t even work.
Sharryn
Posted
This postal service w is a complete fraud! They “disposed of” out $1000 package after one phone call to us, they never left a message nor did they email us or the sender. After multiple emails, phone calls and pleas to speak to someone higher up, they just kept closing the case. I found many other instances after doing a search that others had also lost expensive items…. Australian Borderforce had no tracking or information on our parcel at any time so I believe this company is on selling goods and make it appear “unclaimed”. As they are the company who “lost” our item, I believe DAI POST should be reimbursing us for the loss of product.
nedkelly
Posted
what a joke this company is, Sadly they have the contract for delivering parcels from overseas to Melbourne metro and whatnot. I had the courier for DAI post throw two parcels worth $600 in total over the gate in full view of the main road and not in a secure location as is stated on the delivery details. As a result both parcels were stolen I made a complaint to DAI post - Jay Hilaria, and he has done his best to totally ignore me and ghost me, no matter how many times I have sent emails regarding the failure of the courier, and the poor response of the company. TOTALLY DISGRACEFUL BEHAVIOUR BY DAI POST.
