Huseyin K.
Posted
Victim-blaming support! They block the customer instead of stopping the hacker.
I purchased 50GB of proxy data, and within minutes, 16GB was drained by an unauthorized third party targeting Instagram. I immediately reached out to their support to report this security breach and manually changed my password to secure my account. Instead of investigating the rogue IP address or helping me recover my stolen data, their support team completely blocked my account, accusing me of a "Terms of Service violation." To make things worse, they told me I have to wait until Monday's business hours just to get an explanation, completely freezing the remaining data I paid for. They literally punished the victim instead of the attacker. When I demanded a refund for this horrible experience, they refused immediate action. Unprofessional support, zero security management, and terrible customer service. Avoid DataImpulse at all costs!
Response from DataImpulse· May 18, 2026
Hello Huseyin, We're sorry about the experience. When we receive such request, we place the account on a temporary security hold while we review the access logs - this is standard practice and protects both the customer and our network. Please reach out to [email protected], and we'll share the detailed log breakdown so you can see exactly what happened. After we go through it together, we'll rotate your credentials and lift the hold on your account. Best, DataImpulse Team