Tanju M.
Posted
Disappointing and unnecessarily restrictive affiliate program
I had around $21 in affiliate bonus and contacted support to ask a simple question: whether I could use that bonus to purchase $21 worth of residential proxy traffic instead of withdrawing it. The support agent initially said the affiliate bonus could be credited to my balance, but only after reaching $100. I clarified several times that I was not asking to withdraw the money, but simply wanted to use my existing $21 affiliate bonus toward their services. Unfortunately, I was told this was not possible and that the affiliate balance could only be used once it reached $100. This policy makes the referral program feel unnecessarily restrictive. If someone has already earned affiliate credit, it seems reasonable to offer the option to use that credit toward the company's own services, even if the minimum withdrawal threshold is $100. The support agent was responsive, but the policy itself was very disappointing. If you're considering referring customers, make sure you understand the $100 threshold and the limitations on how your affiliate earnings can be used.