Nicky / W.
Posted
Everyone needs one !
We decided to place our order with Deep Dive Wellness because they had the best price at the time ( Xmas ) We ordered on Dec 22nd and received all parts n pieces by end of January . The chiller was the most expensive component and good quality it appears but it came separate from the tub ( XL is not necessary fyi - unless you do 2 people at a time ) and there where no fixings / pieces to connect the two so we had to figure out how to "plumb" the whole thing and that was not easy with all components beeing different in size . I would buy it from them again if they provided a complete setup . It took us a few days and several runs to ACE and HD to get the thing up and running . The tub is solid and is just too big for a 1 HP chiller . The time it takes to get the tub down to mid 40 range is a couple of days . The guy that took care of us through this excersise of acquiribg a cold plunge was really nice but communication was sporadic and several times we where unsure if we had got scammed . Either way ; the plunge is now up and running and worth every penny but would have loved a less stressfull customer experience and the plumbing parts and instructions .
Response from Deepdivewellness· Apr 5, 2024
We're truly sorry for the inconvenience and challenges you faced with your recent purchase. We understand how frustrating it must have been to receive separate components without the necessary fixings, which lead to difficulties. Your feedback is valuable, and we'll use it to improve our processes and customer experience. Please accept our sincere apologies for the less than satisfactory experience.



