Great communication with customer service, kept me updated and informed on my expected delivery. Always quick at responding to emails.
JL
Jan L.
Posted
Perfect Service!
Perfect Service!
JA
Jarosław W.
Posted
Świetna łódka
Świetna łódka, pływa dobrze, GPS bardzo dokładny.
DJ
david J.
Posted
Deeper accessories
Not is it easy to order and great service but the after care and service I have has is second to none so helpful and sort issues out very quickly so in my experience I can only give these 5 stars
DE
Daniel E.
Posted
The leading brand name in fishing…
The leading brand name in fishing sonars. Not only do they have the best hardware the App is so intuitive and easy to use. This combination make it a formidable foe for any other sonar on the market.
ST
Sarah T.
Posted
Poor customer service! Don’t bother sending it off you won’t get it back
Deeper stopped working properly, after 8/9 months use. After various emails back and forth we was sent the info to send by UPS.
Raimond contacted my partner back saying it had been purposely damaged!! As if we’d spend that amount of money to damage it on purpose! It was kept in its case and less than a year old. A extra case was brought for it also which was used instead of the original.
They’re now refusing to even send it back!! Saying it’s basically a risk to post it back and not safe yet they was happy for us to send it. Offering a 25% discount on a new one…. And that is it
To say how much these things cost I’d expect better customer service. I’ll never waste my money again.
Response from Deeper· Jun 28, 2024
We appreciate you sharing your experience with us and understand how frustrating it is to face issues with a significant investment in reliable equipment.
At Deeper, we take our warranty commitments seriously as a matter of ethics, legality, and reputation. Our warranty terms are clearly outlined on our website.
Our warranty service conclusions are strictly based on thorough test results. We ensure complete objectivity in our decisions, basing them solely on concrete facts to provide clarity and fairness. If our tests reveal any manufacturing errors, we replace the device without hesitation.
However, if the tests indicate that the issue is due to external factors such as improper sealing, physical damage, or water exposure unrelated to a manufacturing defect, these cases fall outside our warranty coverage.
In these instances, we understand the disappointment and, as a gesture of goodwill, offer a substantial discount on a new device.
PH
Phil
Posted
above & beyond customer service
The customer service I received from Raimond was professional and friendly with quick respond times
IG
iztok G.
Posted
Excellent after-sales service
Excellent after-sales service! Verry short response time. Superb knowlege of their product line and how to help individual customer. Highly recommend!
