DeWaard & BodeReviews of dewaardandbode.com

Communication was awful. They didn't tell me they weren't coming for our scheduled installation as I waited having changed my work schedule. When finally they were coming, I only found out because I called to ask and again had to change my work schedule to accommodate their lack of communication. The range we purchased doesn't properly fit our space which will now cost us even more money. Sure, we could have asked more questions but given that they knew exactly what we were replacing they should have told us about the much deeper dimensions so that we could make an informed choice. The salesperson did seem to genuinely feel bad that this whole thing was totally botched and we were left waiting several weeks beyond promised delivery. But there was zero offer of compensation or any real effort to make us feel better about their company from whom we have been buying appliances for years.

Purchased a washer and dryer over the phone due to COVID shopping changes and previous positive purchase experiences with dewaard and bode. Salesperson was good, helpful - no special deals or pricing. Bought extended warranty. However installation was poor and left us in a dangerous position. Installers capped propane line since new dryer was electric. It was left loose and leaking into our house. The dryer was shoved back to position with a 3” hole in the vent. Washer was severely rocking not leveled. Both doors to the washer and dryer were damaged with deep scrapes. We fixed everything ourselves except the doors. Dewaard and bode replaced the washer door yesterday we are still waiting on the dryer door a month after install.

I have purchased several appliances through your company. When my contractor had me got there to pick out my appliance package, I was happy because I trusted your company. I even went in to purchase my additional washer and dryer through your company, so my house would be complete when it was finished being built. Now, I have been nothing but disappointed. The washing machine I purchased on the floor got sold and they had to order a new one for me. That took 2 1/2 months to get, which is leaking. Now my brand new microwave is not working, and I was told it was going to take 3 weeks to get a technician out to look at it. I doubt it will be fixed, as they will likely have to order parts then schedule another service, as they did with my washing machine. The service I have received with building my new house, I would never recommend your company or shop there again. Very disappointed!