DigiCert, Inc.Reviews of digicert.com

Stay far away from this company. Chats go around in circles and email replies are copy/paste without them even reading the email. Cert company verifications supposedly are only done by telephone now, even though their documentation gives you multiple ways to verify your company they will put you in an endless generic email loop that will never end. Very sad the way they treat long term companies.

Do not choose that company !!!!! Simple Task - Sign the Certificate - waiting over 2 weeks !!!!!!!

Tried getting a code signing cert from these people. The absolute worst experience I have ever had. Avoid, avoid, avoid. I ended up canceling after days of wasted chat conversations and phone calls. Their call center is in Australia apparently. Each agent has a new and different reason for why you can't be validated. Everything said on this site is true.

jprog was a multi year customer of Digicert. After the hurricane in New Orleans I was having trouble accessing one of our servers and tried to get a re-issue of our cert. The website could not do it and told me to call a number that went to a call center with English issues, which could only forward me to which was what was likely the remnants of their former stellar support team which did not pick up or call me back.

1) This company has worst support that I have ever seen. I have got replies for a single case from different support people, who was not familiar with a problem (certificate approval). Each reply started from from scratch (i.e. like "whats a problem?"). After two weeks of such expirence I felt I just loosing my time. And finally I choose another "not so great" company, which issued certificate for 1/3 of Digicert's price in two days, without any questions. 2) I have cancelled Digicert certificate approval, left the prepaid money on Digicert account. 3) Surprise! The money I left on Digicert account are automatically expires (!!!) after year. I began to receive email about expiring money, and immidiatelly contacted the support (email, live chat etc) for refund.. And returned to the same problem as described in (1). No response. 4) Finnaly, the money has lost. Thanks Digicert for you great support!!! NEVER AGAIN.

Overall, I am very disappointed with my experience working with DigiCert for an EV Codesigning certificate. Our application requires support for working across platforms (Windows, MacOS, Linux). On the surface DigiCert advertises that it will work on all of these platforms, but under the surface actually trying to get it to run is a different story. The SafeNet hardware token (and associated drivers) that DigiCert sells to customers does not support MacOS Catalina or Big Sur. No where on there website does it state this, however. Reaching out to support, I was simply told to contact SafeNet directly (the company that sells the hardware token). This seemed reasonable except for the fact that when I reached out to SafeNet, they explained that the hardware token does in fact support modern Mac operating systems with the updated driver that DigiCert should provide to me. With this information in hand I reached back out to DigiCert support requesting they get the new driver and make it available on their website. However, the response from support was that they cannot get the updated drivers followed by a recommendation to not use modern versions of MacOS. It is mostly upsetting because there was no mention upfront that this would not work on MacOS; and even more upsetting is that it SHOULD work on MacOS, but DigiCert simply hasn't kept their drivers up to date (and as a customer I have no way to get the new drivers). Rather than help escalate and move in the direction of getting the updated drivers, the support team slammed the door and simply said "not our problem". A company of this size should not be this unhelpful and against staying up to date with software/hardware that they sell. I would not trust DigiCert again. Update (August 20, 2022): Received a reply here on TrustPilot from DigiCert stating they have tried to reach out, but I have not been contacted.

They sold me an ssl certificate with less features than what advertised. After contacting them I waited months for an answer and no solution has been found. I feel scammed by them. I will never use their certificates again, there are several alternatives, even free ones.

HORRIBLE. This disgusting excuse of a company tried to threaten legal action since we didn't authorize SSL with them. Disgusting customer service didn't bother to investigate or hear our story. DO NOT give money to these people, they don't deserve a single penny