J E.
Posted
After 3 years still not a good experience
In my more than 3 years trying to work with Digital Trust staff, its a 50% chance that you'll get misinformation. The problem is, you'll never know until you have to call back, because the original problem hasn't been resolved. There are great staff who never steer you wrong, but you can't guarantee you'll get them on the phone. The staff problems seem to be either poor work habits (lazy, rude) and/or poorly trained. You may ask, why am I still a client? Because my IRA provider, Rocket Dollar, give you no other options.
Response from digitaltrust.com· Jan 6, 2026
J E, we take all feedback very seriously and we thank you for letting us know about your experience. We would like to reach out and make it right but we cannot locate an account based on the name provided here. Please reach out to 800-777-9878 at your earliest convenience, or alternatively email us at [email protected] with your contact information and we'd be happy to set up a time that works for you. Once again, we appreciate your feedback as it helps us improve our service moving forward.