Dior USReviews of dior-us.com

Everything is just perfect! Thanks

Product Arrived smashed and damaged. Spoke to customer representative and she asked me to send a photo of the damaged product and I did, but unfortunately she gave me an incorrect email address ...this was on Saturday. Anyway maybe I can attach the photo to this but I really would like either replacement or a refund this product is unusable. I just tried again To email you... maybe got through to you this time.

Had to send a email inquiry to get my order moving. I paid for extra for the overnight service. Never got a response to my query as to if the situation is OK. At least they got my order processed after a week and a half lol For context chinese plastic junk vendors from Wish got my order processed next day

We ordered 3 Rouge Dior Liquid-Liquid Stain # 614 on April 7th. And were charged right away the full amount$ 114.00. We just got our delivery today ( 4.28.20 ). But there was only 1 instead of 3. Called Dior and they said they will investigate and are trying to put the blame on UPS. While we never have any problem with UPS. And also there was no foul play with the packaging, which means, it was Dior's shipping departments fault.

I love my products, but it took a very long time for them to be shipped. If shipping was faster, I would order so much more because the products are divine!

Great products

Called customer asking about when my shipment will be shipped! The second time I was on the phone with lady and I said it’s been almost ten days since I placed the order, and after she checked and said it’s not ten days, it’s only been 6 days, you don’t count weekend! There is better way to correct customer and definitely not the way she did! And I request the gift packaging to be put in the box and I will package for myself once I got it! Well, there is no gift package as i request ! Not very happy with the purchase! I understand it is a difficult time and you all strive to continue working as hard as usual but should pay attention to details still, and customer service needs improvement!

I was having trouble finding the products I needed so I decided to go directly to Dior US. I am glad I did. It was easy to get everything. Thank you.