Dior USReviews of dior-us.com

Lipstick was as expected. Plan to purchase more.

Horrible experience. Order was cancelled multiple times for no reason and then the shipping took nearly 10 business days when the site never mentioned shipping delays when I ordered. Also, when my friend buys from a boutique in person he gets multiple travel sizes (8 last time) and I just get 1 from buying online and we paid the same amount. I will NEVER buy online again - its just a bad experience and you get get screwed over compared to buying in a boutique.

Items took a while to ship but with what's transpiring that is understandable. Items came nicely packaged and all in place. I will order online again. They sometimes have secret deals and promos not found in store.

Considering with the pandemic going on great place to shop with

I expected a delay in shipping however at day 11 after my order was placed I called to inquire when or if it would ship. The customer service agent simply stated “because your order is coming from COVID infested New Jersey we are having issues shipping”. I told her to cancel the order as I’d already found the same item for $10 cheaper at a big department store website. She also stated she wasn’t sure she could properly cancel my order and couldn’t tell me when it would ship. So I hung up and emailed your customer service to please cancel/contact me with ZERO response-still. The next day at 12:04 AM surprise! I received an email that my item had shipped. Hooray except now I have two of the same item and I get to go through the pain and expense of returning one of them. So this experience was a 1 star and I won’t necessarily shop here again as a first choice but as last resort and not hold my breath of stated delivery in 3-5 days.

Easy to find exactly what I was looking for and quick shipping even in the face of a global pandemic

Quick delivery with no delivery charges - wonderful! Thank you! I tried a sample of your mascara and loved it. I will be using it again.

All through I was a little upset that I didn't get my package gift wrapped because it was a gift for someone special the products themselves are fantastic. Thank you so much.