Dior USReviews of dior-us.com

Love love love the brand. Packaging was excellent as always.

Bad customers, items take forever to ship, missing items when receiving. Haven’t experienced these many problems with my online shopping before.

I loved it!! The packaging was excellent and the makeup was exactly what I wanted!

I love this brand sooo much!!!! My package arrived on time and it was beautifully wrapped! Also, I emailed customer service about a concern I had and they responded very quickly and were very helpful. Overall, I am very happy with my purchase and my experience. I definitely recommend Dior products!!!!

If I could rate negative stars, I would! My experience: Perfume ordered. Payment goes through on credit card. Perfume shipped. Two days later tracking shows perfume returned to sender. Not believing my eyes and having nothing else to confirm/deny/explain, I called Dior because I needed the perfume for the weekend. The girl confirmed it had indeed been returned to sender but could not furnish any details as to why, but promised an email later to give more info. She went onto say that I would have to place a new order if I wanted it, but that I would have to pay for two-day shipping if I wanted by the weekend, despite what was quickly seeming like a Dior mistake. Meanwhile as I waited for the email, I contacted my credit card company who confirmed charge went through without issue and all was good on their end. Now certainly a Dior inflicted mistake. Said email soon thereafter arrived with no further explanation as to why they issued a stop shipping order and had it returned to their warehouse, but they helpfully suggested I take time out of my day to 'visit one of their counters' to buy the perfume if I wanted for the weekend. Wow, so double down on your mistake and put the entire onus on the injured customer to fix a problem caused in its entirety by Dior. Absolutely the most dismal customer service I have experienced in years and a just shocking way to treat a customer. It will be a cold day in hell before I ever order anything from Dior again.

Delivery was quick and a few free items to sample.

Excellent product and service

Fast shipping and beautiful boxing and presentation