DiRxReviews of dirxhealth.com

1st time user and couldn't be happier; super easy and fast

I had just lost my insurance and I only had a few days left in my current prescription. I found DiRx through GoodRx and the process to switch my prescription was extremely fast and simple. I asked them to contact my Dr's office and I think the next day they had already created the label to ship my order. It also arrived extremely fast with the free shipping option. DiRx not only created an easy experience but they were so affordable at a time that I really needed to be mindful of my funds. I'm glad I found them and look forward to my meds continuing to come from them.

I had to call and email DiRx multiple times in order to get my prescription filled. Finally, when I mentioned I would give a bad review on social media, I received a call and email from a manager who said they would get the prescription filled in 2 days. He cited lack of staff. Prices are good but they have to execute. If you rely on medications, they need to get to the customer.

Wonderful packaging to boot!

When I place my first order #18416 my original prescription was being filled out by CVS. I talked with DiRx Customer Service to see if they could intercept my prescription from CVS and if they needed anything else, which they said they would take care of it. However, after a week and one email to say there would be a delay, I informed them that I would contact the CVS location to talk with the pharmacist to transfer over my prescription to DiRx. I never heard about the outcome, so I had my primary care doctor fill out another prescription and to fax it directly to DiRx. A new order was created #20143 and the other canceled, but that too was delayed without any follow-up and I had called customer service several times to get an answer. After several days I received a message that my order was shipped. From start to when I finally received my order, it took about 5 weeks . In the future, it would be best that detailed communications should be sent when there are delays and what we can do to help to complete the process. I would still give you another chance to process my next order, but just communicate better if there are problems (phone or email). Thanks Tony Perez

Excellent service, delivery on time.

Prescription transfer fast and easy. Meds shipped right away and arrived quick. Moving all my prescriptions here!

Applause - and lots of it for DiRx. They contacted my doctor on my behalf to get my prescriptions and they easily handled the unruly office staff there to get the order done. Great service - I goofed one of the quantities and emailed to let them know. Within an hour, not only did I have an email response, Brian left a voice mail on my phone explaining how they would handle this. Other times when I had a question, I was able to talk with a DiRx person right away. My prescriptions arrived in time, in a well designed, attractive package (not a plastic bag like my previous mail order place). Checkout the "annual savings plan". If it fits you, as it does me, you will quickly realize $100's of savings.