Robert V.
Posted
Quick delivery
Quick delivery, correct product, fixed my problem.
Average
39 reviews
The leader in plumbing & heating supplies
DIY Direct Supply (diydirectsupply.com) has 39 customer reviews on Consumer Courier, with an average rating of 3.9 out of 5.
39 approved reviews, newest moderated first
Robert V.
Posted
Quick delivery, correct product, fixed my problem.
Lloyd B.
Posted
Ordered parts one week ago have not heard a word from them sent a note on chat that I really need the order no response this is my first order with them makes me apprehensive I hope every thing comes out ok
Response from DIY Direct Supply· Mar 18, 2019
We apologize for the delay in communication. Your products were shipped via USPS the same day the order was placed. Our e-commerce department has resent a copy of your tracking information. We appreciate your business, and should you need help in the future, please do not hesitate to contact us. DIY Team
Bennie R.
Posted
I was very impressed to have received what I ordered so fast. I will order from DIY again
Jack B.
Posted
Quick delivery of part that I ordered there web site was easy to use and I would recommend them and I would use them on my next order if they sell what I need. Jack Beil
Annette S.
Posted
ordered and received items in the time specified with free shipping
Luis S.
Posted
Not the best customer communications. You are not put on hold when you call, instead they ask that you leave a voicemail or email them. No updates after buying product days ago. No response to email inquiry after three days. However, I got my order in one week!
Response from DIY Direct Supply· Nov 29, 2018
Thank you for providing feedback and letting us know about the issue. Our team apologies for the delay in communication. We have set up a new phone system and customer service team to help resolve this issue. We appreciate your business, and should you need help in the future, please do not hesitate to contact us. DIY Team
DIY Home I.
Posted
Bought Silver King SK11 Chemical Force & Suction Pump. Best price anywhere and had it in three days with regular shipping. Outstanding.
Response from DIY Direct Supply· Nov 29, 2018
Thank you for the great review! Thank you for your business and we are glad we could provide the product you needed at a great price. DIY Team
Fred W.
Posted
I'm not sure I would have ever gotten my order had I not called after a week to check on it. Customer service did return my call and they said I would be getting a confirmation email when the item shipped but that never happened either. I would say there's room for improvement.
Response from DIY Direct Supply· Nov 29, 2018
Thank you for your feedback. We would like to extend our sincerest apologies for not receiving your package as promptly as you expected. We have been experiencing technical issues and our team is working hard to resolve them. We thank you for your business, and please do not hesitate to contact us should you need help in the future. DIY Team