DocSendReviews of docsend.com

I was ready to sign up but the system refused to send me the verification email - to two different email addresses.

I signed up to explore DocSend for a business need that ended up not materializing. Once I realized I didn't need it, I canceled the subscription. Despite the cancellation, I was still charged the full $120 annual fee. I reached out to chat support to get this resolved, and they were completely unhelpful — no real solution, no accountability, just a dead end. There's no phone number, no escalation path, nothing but email and chat, and neither actually solves problems. It feels like the cancellation process is designed to fail so they can keep charging people who've already left. I never used the software after canceling. I asked for a full refund since the service wasn't used and the account was already canceled. Instead I got nowhere. If you're considering DocSend, know that canceling doesn't guarantee you'll stop being charged, and getting your money back afterward is its own battle. This is not how a legitimate company should treat customers. I'd think twice before trusting them with your card.

We have been clients for 10 years!!! since one week our business is stuck, nothing is working, we cannot upload documents, create links and the links created are not working outside of our organization. Support is not responding to our emails...The only person respondins is their sales team which cannot help us... I am not sure what is happening with them, but I am forced to cancel the account and find an alternative.

I am currently raising funds for my startups and the most famous option for deck sharing and data-room is DocSend. Well, it's superrrrr expensive for what it is. I mean, $200+ for a Google Drive with analytics. Idk why DocSend (and DropBox) still practice those crazy pricing. Maybe because they want 99% margin. I switched to suprdeck.com which is 10 times cheaper and has an investor pipeline integrated.

this is the owrst company ever and would like my money back- they keep you stuck into this high priced subscription- no help no Q&A unless you upgrade and the customer service is the worst. now I cant even downlo0ad all my files even paying over 200 a month - i want a full refund for an absoulte scam

250.- / Month for a couple folder structures?? They tricked me into creating whatever I wanted and know I'm in the middle of fundraising, my link doesn't work anymore because I'l have to upgrade to a bloody 250.- plan for nothing more then a couple files in a simple folder structure.

Very terrible product. Pricing is manipulative and confusing. $250/month for this garbage? Pass.

Current client. But worst customer experience ever. No joke. Poor feature list. One month to generate correct invoice, days to respond on questions. Highly NOT recommended. Do not waste your time, not even money.