Double Wood SupplementsReviews of doublewoodsupplements.com

I have been buying lactoferrin from another company for nearly 20 years, but decided to try Double Wood, because I was impressed by the fact that it gives COAs for each product, and is also GMP certified. Customer service, when I called with a question, also was excellent. Here's why only two stars: 1) I learned from the CSR, when I asked what form of lactoferrin was used, is that it is is a combination of forms--one containing iron, and one without iron. In fact, the type without iron is preferred especially for people who may be susceptible to metabolic iron overload (hemochromatosis). The bottle does NOT say that the product contains iron, and it should. Apo-lactoferrin (without iron) is the preferred form. 2) The front label of the product says 250 mg, 60 capsules, leading one to assume that each capsule contains 250 mg of lactoferrin. But in tiny letters, it says "per serving." If you look at the ingredients, you see that one serving consists of TWO capsules. In other words, that 60 capsule bottle is only enough for one month. I consider this misleading and dishonest, since most people don't bother to read the small print, and since the lactoferrin sold by other companies (notablly Jarrow Formulas) contains 250 mg of APO-LACTOFERRIN per capsule. This means that Double Wood is actually charging twice as much per bottle as one would think. I gave it two stars because I'm sure it's a good product, so a single star (which is really a zero) would not have been appropriate. But I would never recommend this product, nor others that label their products in a misleading way by putting "per serving," meaning multiple capsules needed, on the front, instead of the actual amount per capsule (in this case 125 mg) in each capsule. I'm a nutrition consultant, and for these reasons, I will not be doing business with this company in the future.

They received 2 stars as the product arrived quickly. But one product was not packaged correctly, leaving a burnt plastic smell with bits in my collagen and they would not replace it. I offered to send back the defective container. There is no customer service if things do not arrive in good condition. You are stuck with the problem with no recourse. Be aware.

In March I emailed Doublewood asking them to stop automatic shipments of NMN because I have ample supply. They never acknowledged my email and last week they went ahead and charged my credit card $115. (Order #577431.) I called customer service to complain, waited on hold for six minutes and then was told no agents were available and I should leave a voice mail. I've got half a mind to dispute the charge with the credit card company.

I honestly thought this was a good company, I think some of the products are clean with good ingredients but the spm supplement is so expensive and got a really bad rash and it boggled my mind when I seen that they use non organic soy which is heavily sprayed with pesticides, I don't understand why they can't use something like coconut oil instead of soy , that tells me that they are cheap and would rather use something cheap like soy instead of coconut oil or oil olive. That's sad that people probably don't even know this is a bad ingredient, ima do my best to expose this company for this reason, I will never buy anything from this company again, I've actually made them alot of money because I've bought alot of vitamins from them

The bottle does not state what the ratios are of this herb. I also read that the lab they claim certifies their herbs as organic or heavy metal free phone is inoperable. I have stopped taking this herb because it may have screwed up my thyroid function and I have to for testing. Check out the companies you buy from first and do not buy from Amazon. Fake reviews.

I ordered off the website as that was the only place I coould find to get magnesium taurate. It is taking a very long time to get it. It is now a week, and no sign of it. I have decided to never order again because they have no phone number for customer service. Also now I am get constant popup ads following me allover google Chrome. It is horrible. bottles that jump from the page.

I have ordered this company's Collagen Peptide Powder through their Amazon store for several years now. I received my order a week ago for this product, but BOTH the OUTSIDE CLEAR strip was broken, PLUS the INSIDE COVER was MISSING!! This inside cover is supposed to be a light beige colored, heavy-duty seal over the entire jar that has to be peeled off before accessing the powder. So....I threw it away and ordered another container. It came yesterday (8/18/23). The clear, outside strip was intact, but AGAIN, THERE WAS NO INSIDE COVER under the lid!! It's not a returnable item, but I called Amazon anyway to request they have someone contact Double Wood about what is going on. The Amazon rep was kind enough to refund me for my second purchase. I called Double Wood yesterday but had to leave a voice mail. I will also email them. Unless I hear from them, I will NOT be buying from them anymore. What is going on here???!!! Response to Jessica at Double Wood: I have just emailed you about your offer below. I cannot totally put the blame on Amazon for all this, since my SECOND container came with a SEALED OUTER WRAP, but the INNER WRAP WAS MISSING!! How could THAT occur?? Also, this is considered a food item by Amazon and as such, is not returnable by anyone else before they shipped out to me. So, I am still concerned about this, but will take you up on your offer, and we'll see how this all works out. Thank you

They sent me a product I didn’t order and charged me for it. I sent them a message about the mistake but I have heard NOTHING from them! Beware!