DragonphoenixReviews of dragonphoenix.com

Update: I have received my redemption, thank you for addressing my issues.

I enjoyed playing their games for some time, but when I finally accumulated enough winnings to redeem, they unexpectedly banned and closed my account. I was supposed to receive over $100 in winnings, but instead, they only refunded one of my purchases for $24 and kept the remaining balance.

The company has now gone over a week without approving my $250 redemption. I have been in contact with customer support, and they just continue to say over and over that they have escalated the issues. According to our transcripts and communications, this should’ve been processed within 72 hours.