jill W.
Posted
Physician was helpful; billing dep’t. was not
I did not have an issue with the physician providing medical advice. BIG issue with the billing department. First, you cannot talk to anyone directly you must email them and wait for a response. Second they do not seem to thoroughly read the information sent to them. I paid my co-pay with credit card. Then my Medicare supplement insurance company ALSO sent them a duplicate payment with “easy pay”. My Medicare supplement sent me a letter providing the check number and date it was issued to the company. I have asked for a refund to my CC several times and they are giving me a runaround claiming they never received the check —even though I sent them the letter confirming payment was made 3 weeks prior. I AM HOPING THEY WILL RESOLVE THE MATTER.