DrivepointexchangeReviews of drivepointexchange.com

Alvin, was a great help and I recommend him to anyone. My new friend.

Matthew Corey was a great agent he went above and beyond to help me and my husband to get re finished. Did a great job 👍 this is Tamra Nutt

Mat I had told him from the beginning we couldn't pay for the bumper to bumper insurance but he kept insisting I had to have it even though I told him I only had 20 left after bills told us we had to put up a positive review to receive i had to put a review up like this and he kept harassing me saying I was on the low income help program and I would get Help with my credit repair not email saying they were going to help but never got it no one should have to pay $99 to get refinanced for a lower rate that's just like the refinance and solutions they're doing the same $99 a true refinance place like we've talked to already said you have to pay nothing to get refinanced the credit repair that was supposed to be free never happened all that happened is a whole bunch of waste of time because I told him from the get-go I couldn't pay for my car payment for so many up to 6 months he said 4 to 6 months I'm supposed to pay my car payment that I told him I had $20 left afterwards but I'm supposed to come up with an extra $180 some dollars on top of that for the bumper to bumper even though they haven't even financed it yet or any of that but it seems to me that it was more about getting me the bumper to bumper deal than anything didn't even get the refund that I was supposed to get that they promised me from the dealership they said that was null and void that they did not have to do that because it has been to long I know he will be blowing up our numbers with all his but I went to the actual website and it says refinancing him as little as 4 to 6 weeks not months and what's funny is everything's different color than what the web page that they sent us to looks like 🤔 and sending my wife text messages saying you gave us stuff for free you didn't give us nothing for free what happened to the credit repair you was supposed to have giving a call on the 23rd or the 22nd you either one never called and you said that was going to be free so where's the free there hasn't been nothing given to us for free never happened no calls like promised a refinance company makes their money off of the refinance they don't charge their customers and try to force them into getting something for their vehicle when saying they're protecting their assets when it ain't even their asset it is my asset and I have full coverage insurance on it trying to make me get a lesser insurance through your insurify saying they're the same coverage when they don't cover the same things was that downgrade you was trying to force me into getting stuff I did not want and did not need or wanted if you would have listened to me from the get-go I told you we could not afford what you was telling us you needed us to do that's why I'm giving you a bad review Plus you'll keep on trust pilot until they remove my review so you can keep your five star review you just really pissed me off by telling me I was going to be getting calls and I sit here all day waiting not once not twice multiple times if you can't keep your dates that you have on with your customers don't make them and if you would listen to your customers from the get-go and what happened to the low income help that we was supposed to qualify for never heard anything else about that finance companies finance refinance and all that for free they included in their deal you was just trying to make more money in the end off of us ain't nothing free we done learned that and you stored my credit card without my permission and quit harassing my wife lol what free credit repair I was the one needing it not her but nobody ever called like you promised Now they are trying get this removed to keep there stars like I said never received calls as promised couldn't even let us know like we have no life

Five stars isn't enough for Drive Point Exchange! Mathew Corey provided tremendous customer service from start to finish. I felt valued as a person, not just another customer. The level of care, communication, and support I received was incredible. I honestly thought I had run out of options and wouldn't be accepted by any refinancing company, but Drive Point Exchange proved me wrong. They made the entire experience easy and reassuring. I'm extremely grateful for everything they did and would recommend them to anyone looking for a trustworthy and compassionate refinancing company.

Lexi was very helpful and patient also provided great customer care.Will definitely refer a friend!

Drive Point Exchange was very helpful throughout the entire process. They answered all my questions patiently, and provided great customer service. I highly recommend this program in case your second guessing.

Matthew Lilla and his team Genuinely care about their people and it's just not about the money. I will recommend anyone to deal with them.

I'm very glad I received a call from DrivePoint. They help with auto refinancing, your credit score, and more (I originally thought it was just the refinancing aspect). They gave me a much better certification than the warranty I had spent more for at the dealership, and I was able to cancel the dealership's warranty and get a refund. But the very main reason for this review is the excellent service from Quanyce (Q) and Amir. Quanyce handled almost everything before I was transferred to Amir, and if she is your agent or representative, you are in luck. Her approach, customer service, and explanation of provided services was what made me 100% confident in going with this company versus any other I had received calls from.