Mattie A.
Posted
The driver was amazing
The driver was amazing! We offered to help him and he declined…. I do however feel.he was not prepared for my pick up… as he came in a cargo van when I made it clear that I had a refrigerator, couch and mattress. He ended up sawing up the couch on the curb, which was embarrassing by the standards of my neighborhood. The experience served a purpose, but I would never be subjected to unprofessional way it was resolved.
Response from Dropcurb· Jul 7, 2026
Hi Mattie, thank you for the honest review. Glad the driver took good care of you, but you're right about the rest. You told us you had a refrigerator, couch, and mattress, and the vehicle that showed up should have fit all of it. Cutting up a couch at the curb isn't the experience we want anyone to have. We're fixing how we match vehicle size to the items on each booking so the right truck shows up the first time. I sincerely thank you for helping us get better!