Drunk ElephantReviews of drunkelephant.com

Lala cream is so good to me. I absolutely love the formula and the packaging. The cream feels very rich, the texture is the best than other cream I have ever use. My skin feels so moisturized!!

Okay, I’m a huge DE fan. I have been for years. I’m in the UK so I’d either stock up when I was in the US or order from Sephora online and have stuff shipped here. When Sephora stopped shipping to the UK and I didn’t have a US trip planned for a few months, a friend of mine in Illinois offered to post a box over if I ordered it to her address. I ordered a huge stash from DE.com (with a much appreciated welcome discount code) and had it shipped to her. Sadly, my package got delayed/presumed lost, so I emailed DE on the off chance it had been returned to them. They were unbelievably kind and worked hard to try and track down my package. When they couldn’t, they incredibly sweetly sent me a package of deluxe sample products to keep me going until my package arrived. It wasn’t even their fault it had gotten lost and they went above and beyond to help out. Eventually my package showed up (crammed with a bunch of extra samples as that’s what they do) and has since launched in the UK. I’m a customer for life.

DE has definitely the best customer friendly service. I had bad experience with functioning of bottle of their C-Firma serum which I purchased from cultbeauty.com and Drunk Elephant has sent me a new one despite Cult Beauty refused to make it. Thank you Ann for all your assistance and real help!

Very poor customer service, I ordered quite a number of different products from them and was excited to try them out for the first time and was anticipating my package to be delivered. Come to find out it was order at the wrong place, and I understand mistakes happen so I was willing to work with them. They said they will send me a new one but we’re barely apologetic and seemed like them didn’t want to make things right or appreciated me as a customer. They also said they would send it next week with 2 day shipping but I am having to wait another week. So I have have to wait over 2 weeks. Very disappointed with the level of customer service.

I realised I'd made a mistake with an order and emailed customer service. i got a response within 10 minutes and the problem was sorted in 20. Super quick, friendly and helpful. Really impressed.