Dunkin' DonutsReviews of dunkindonuts.com

Dunkin donuts coffee isn't my ideal go to coffee store. The Americans always trust Dunkin. I heard their donuts are frozen and who knows what ingredients they use to make them.

Why did they stop making coconut donuts? I have been to five Dunkin in the last month and nobody has them so I have been going to “honey donuts” store to get my coconut donuts. I’m no longer using the Dunkin app.

I stopped in the store around 9:30 am. The store was very clean and the staff that waited on me was very nice. I ordered 50 munchkins, a dozen donuts and 2 iced beverages. The donuts are very dry and don't taste good. After looking online, they are not made at the store so they are not fresh. I came for fresh baked donuts and did not get that. Very disappointed...

I do like all of Dunkin’s products but the new lids that are used are horrible. Most of the time you can’t open the small lip on the lid. It gets stuck so you can’t drink through it.

I gave the Dunkin app multiple chances, but the customer support experience finally made me give up. The app repeatedly failed to process payments or accept new credit cards, displaying an error instructing me to contact support. I tried all the troubleshooting steps-logging out, deleting and reinstalling the app, and removing and re-adding payment methods, with no success. Customer support then asked me to provide extensive information, including screenshots, app version details, and multiple troubleshooting responses. After taking the time to send everything they requested, I was told they couldn't resolve the issue and was referred to another "tier" customer service. After a dropped call, a 30-minute wait, and a very difficult conversation (English as a second language) where the representative appeared to be reading from a script and asked me to repeat much of the same information, my case was supposedly escalated to another technical team. I never received a follow-up or a resolution. At some point, the cost of getting an app to work exceeds the value of using it. I've deleted the app and gone back to Starbucks.

Stopped in the utica dunkin on Genesee street. Ordered large oreo Iced latte and a medium decaf tea and medium iced coffee. Had me pull up by side door and server came out with hot tea and iced coffee and says have a good day. I said im missing my iced latte and he says OK. My husband took his tea back in store because it was regular tea. He stated there was several people in a line doing complaints about their order. In the meantime a different server comes out and hands me a LG iced latte.. I order this drink daily and it was 1/4 cold foam on top and was not iced latte because it was light brown and not thick like milk cosisticeny it was coffee.

The App is garbage, I try to get things with my points and it takes the points off but won't give me any of the things I ordered. I've lost over 13 THOUSAND POINTS just trying to get the free stuff. I buy at least $50 in coffee and food five days a week!

Coffee was too hot and old. Not fresh. Donuts were ok. I prefer other brands now