Dutch VetReviews of dutch.com

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I love Dutch! It is so much easier than trying to drag my Shepherds who hate other dogs into the vets. Especially when they weight more than me. I get fantastic medical service and customer service. My dogs get better care because I can afford to do so with Dutch . So Happy to have found DUTCH!

Well I am just starting here and like that you guys cover 5 fur babies so more pets can get care when you’re on a budget .

The vet called me right on time. She was patient as my dogs were barking like crazy cause someone knocked at the door. She listened to my needs. She was extremely understanding. Truly great experience.

Their customer service department is non-existent. I called 5 times and was on a hold queue for 10minutes, sent to voicemail each time, no call back. Sent emails, no response. My Rx can’t be completed by my pharmacy and no one is available to help me transfer it to another pharmacy or assist in anything for that matter because it’s Saturday and as a company who offers 24/7 care, their customer service department is closed for the weekend. I will be going through charge disputes to get what I spent back, because I can’t even get a hold of someone to help me cancel my service. Update: Dutch has time to review and respond to this request however my emails have still gone unanswered and I have not received a callback. The vet I’m working with responded in the chat and was more helpful than she had to be (she shouldn’t have to help me chase down a Rx, she should have a team supporting her once her assessment and treatment plans are issued.

It is a fantastic value. Through Dutch, we are able to schedule vet appointments within ~2 days of scheduling, even on Saturdays, for a fixed yearly rate. This cuts way down on vet visit fees. This gets us Rx without vet mandated vaccines. We do not have to wait weeks or months for local vet visits.

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