EasyshipReviews of easyship.com

Excellent speed of response, transparent and clear with helping us understand the situation and provided us with further assistance in creating a ticket to our issue to attempt to resolve it

This company is a COMPLETE joke. You pay for the shipment labels and then the pickups fail. And you have to go through a long procedure to get your money back. TOTALLY unreliable!!!!

The fastest customer service. They do the follow-up with the carrier when it is problematic.

I’m leaving this review to share my experience — thank you so much for your help! I really enjoyed the overall experience and how easy everything was with Easyship. The platform is simple to use and efficient. The customer service team is attentive, responsive, and very helpful. Thanks again!

This is a scam company. There is no one phone number to contact, they won't refund unused credit, they won't delete card information, and they require your ID to make purchases. Why would a shipping platform ever need the details on my driver's license? That's absolutely ridiculous.

The service is getting worse. If you’re not on the most expensive plan, you can’t cancel shipments online, and cancellation requests take up to 24 hours to process. You also have to follow up to make sure the shipment was actually canceled. On top of that, overnight delivery is not guaranteed by Easyship, even when you pay for next-day service.

The company should be given a minus rating. Claims to have delivered the package, an utter lie. Do not use this company. They are connected with Yuzira which is also a scam company.

Charged for 8 months on the wrong plan — and refused a refund After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs. We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it. I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.