Michael F.
Posted
Easy to use, great functionality
I purchased Ecomify theme because we knew other ecomm owners who used it successfully. We had some issues initially with apps interfering, but Glen took the time to try to help us figure everything out.
Response from Ecomifytheme· Jul 27, 2024
I’m truly sorry to hear about your experience with the Ecomify theme and the difficulties you’ve encountered. I understand how frustrating it must be to see a significant drop in conversion rates and revenue, especially after putting so much effort into the switch and customization. We have gone back and forth through email correspondence, and you have consistently clarified that the decline in conversion rate wasn't due to the Ecomify theme itself. It's disappointing to learn that our initial support didn't meet your expectations and that the recommended developers didn't resolve the issues as hoped. Your feedback is invaluable, and it’s clear that there was a misalignment in both our service and support. I genuinely appreciate you taking the time to share your detailed experience. This will help us address the gaps in our support and improve our recommendations.